Sydney Health - Health management & claims

Discover seamless health management, 24/7 support, and easy access to benefits—all in your pocket.

8.2.1 Version
1.6 Score
1M+ Downloads
Free License
3+ Content Rating

About the app

Utilize the SydneySM Health app to access care, share your digital identification card, and monitor your claims. This app aids you in comprehending your benefits, enhancing your well-being, and saving money. You can conveniently manage your benefits at any time with personalized health and wellness information centralized in one location.

• Digital ID card – Your digital identification acts like a physical ID, giving you continuous access to your updated ID and allowing you to share it easily with your healthcare team either in person or via email.

• Chat – Access our 24/7 chat feature to locate what you need or engage with a Member Services representative for more comprehensive answers.

• Plan details – Get to know your cost-sharing responsibilities, including your deductible and copayment. Discover what is covered and review your claims.

• Find care – Look for healthcare options when and where they are needed. Identify doctors, laboratories, hospitals, and other healthcare providers within your plan’s network. Review estimated costs prior to receiving services.

• View claims – Effortlessly monitor your claims regarding their status and associated costs.

• Virtual care – Access routine consultations, prescription renewals, and urgent medical attention directly from the app whenever it suits you.

• Refill your prescriptions – You have the option to establish automatic refills and reminders for your medications.

Download the Sydney Health app to your device today.

Alongside using a telehealth service, you can also receive in-person or virtual care from your designated doctor or another provider within your plan’s network. Seeking care from a professional outside of your plan’s network may result in higher out-of-pocket costs. Additionally, you might incur charges that your health plan does not cover. Sydney Health is not classified as a medical device and should not be used for diagnosis, treatment, or cure of any health conditions. The Sydney Health service is provided through an arrangement with Carelon Digital Platforms, Inc., an independent company that offers mobile application services on behalf of your health plan. Other virtual care offerings are facilitated through LiveHealth Online. Sydney Health is a trademark of Carelon Digital Platforms, Inc., © 2025. The features available within Sydney Health depend on each member's specific plan, so some functionalities may not be accessible to all members.

More details

Manage Your Claims

With Sydney Health, you can submit and track your claims, anytime, anywhere.

Compare Care & Costs

Our digital tools can help you find doctors in your plan’s network and compare care costs up front.

Access Your ID Card

Your digital ID card is always with you when you need it.

Simple And Intuitive

Sydney Health puts all your health information in one place.

Convenient To Use

Log in with the same username and password you use for your online account.

Personalized For You

Sydney’s action plans help you stay on top of your individual health and wellness needs.

FAQs

Will I still receive an ID card in the mail?

About a week after you pay your premium, you will receive a new ID card in the mail from Anthem. It will have all the information to access your Anthem, CVS prescription drug, Carelon behavioral health, Delta Dental and Vision Service Plan benefits.

What if I don’t receive my ID card in the mail?

You can access your ID card on anthem.com and the Sydney Health app.

I have covered family members. Will I receive ID cards for each of them?

Yes, each covered family member will receive an ID card. If you have more than three covered dependents, you’ll receive two envelopes in the mail.