SimplyGo - Travel & Lifestyle App

A wholly owned subsidiary of the Land Transport Authority (LTA), SimplyGo Pte. Ltd. provides transit ticketing and travel card-related services.A key player in the Singapore public transport ecosystem, we act as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers. Our innovative initiatives simplify journeys while creating value for commuters. Through the SimplyGo app, we ensure seamless customer journeys via trusted payment solutions and ticketing services.

The comprehensive SimplyGo app now incorporates essential features from the EZ-Link app, making it easier to manage your travel card and lifestyle requirements. By linking your contactless bank card and/or travel cards within the SimplyGo app, you can enjoy a range of services.

BENEFITS

• Accessing your travel history and payment transactions conveniently

• Setting up and activating automatic top-ups for EZ-Link and Concession cards

• Requesting or replacing Concession cards, as well as acquiring Monthly Concession Passes for SimplyGo Concession cards

• Enrolling in the Motoring service for your ERP and car park fees – eliminating the need for a card in the IU/On-Board Unit (OBU)!

• Filing a travel claim and monitoring its progress

• Blocking lost EZ-Link cards at any time and retrieving their remaining balance

• Utilizing your Wallet for purchases both locally and internationally

Key App Features

View Transactions

Check your card balance and view payment transactions

Auto Top-up

Top up your EZ-Link cards automatically

Motoring Service

Pay for your ERP and carpark charges using our post-paid cardless service

Concession Card Services

Apply or replace Concession cards and purchase Monthly Concession Pass for SimplyGo Concession cards

Travel Claims

Submit claims and view claims status

FAQS

What is SimplyGo?

‘SimplyGo’ provides a range of e-payment options in-transit for commuters, bringing more ease and convenience for fare payments on trains and buses. Commuters can use their contactless bank cards (American Express, Mastercard, NETS and VISA) or American Express/Mastercard/Visa cards added to the mobile wallet* for fare payments, eliminating the need for top-ups or carry a separate travel card. They can also use their SimplyGo EZ-Link cards or SimplyGo Concession cards.  When using contactless bank cards, mobile wallets and SimplyGo EZ-Link cards for travel on public transport, regular adult fares will be charged. With SimplyGo Concession cards, cardholders will continue to enjoy subsidised fares for travel on public transport.

What type of contactless bank cards can be used for SimplyGo?

American Express, Mastercard, NETS and Visa bank cards with the EMVCo Contactless Indicator, including foreign-issued cards*, and co-brand cards (contactless bank cards with EZ-Link or NETS FlashPay functionality) are accepted in public transit. There are bank cards under these card schemes that are not accepted, as listed in Question 3. Contactless bank cards made of metal can be used but are less responsive. If you have trouble using your metal bank card, please switch to a plastic bank card.

*A SGD0.60 Foreign Bank Card Admin Fee per day will apply for foreign-issued Mastercard or Visa debit/credit cards

I am not a user of SimplyGo app and do not have a SimplyGo account. Do I need to switch over to the Enhanced SimplyGo app?

We encourage you to download the Enhanced SimplyGo app from the App Store/Google Play and sync your EZ-Link account to access more transit related features. What’s more, you can continue to use your EZ-Link app features (including all your exist...

Do I need to create a new account on the Enhanced SimplyGo app?

After you have downloaded the Enhanced SimplyGo app and synced your EZ-Link account , you can use your existing EZ-Link account credentials to log in to the Enhanced SimplyGo app. There is no need to create a new account. 

Why am I unable to access my existing account / create a new account with foreign mobile number on the Enhanced SimplyGo app?

Registration of the account would require a local number for verification purposes. Customers with foreign numbers holding a Card-Based Ticketing EZ-Link card or SimplyGo EZ-Link card may select “Use Guest Mode”, followed by the “Services” tab and...

Will I still be able to use the Enhanced SimplyGo app?

You will be able to use the Enhanced SimplyGo app in Guest Mode. The services and features available in Guest Mode include: Apply New Concession Card  Concession Card Conversion Replace Concession Card Scan Card for Details Fare Calculator ...

How do I check my travel transactions on my travel card now that I am unable to log into the Enhanced SimplyGo app with my foreign mobile number?

You may log into the  SimplyGo portal with your registered email address or mobile number. Otherwise, you may also proceed to any self-help ticketing machine located at MRT/LRT stations and bus interchanges to check your travel transactions.  

How do I know if this website is safe for me to release my credit card details? 

Our online payment page is protected by a Secure Socket Layer (SSL) certificate. It is a standard secure protocol used by other banks and financial institutions.

NEWS

SimplyGo Launches Enhanced Mobile App

6 Sep 2024

One-stop app to better serve commuters’ transit, motoring and payment needs.

Singapore, 6 September 2024 – Formed on 1 September 2024, SimplyGo Pte. Ltd. has launched the enhanced SimplyGo mobile app as part of its ongoing efforts to unify all transit ticketing and travel card-related services into a one-stop customer service touchpoint for commuters.  

The enhanced app unifies all functions currently available in the “EZ-Link” and “TransitLink SimplyGo” (TL SimplyGo) apps, making it easier and more convenient for commuters to access the full range of services that currently reside on two separate apps.  The latest version of the SimplyGo mobile app has been rolled out on the Apple App Store and Google Play.

Unifying Mobile App Services

When transitioning to the enhanced SimplyGo app, users of the EZ-Link app need not re-register their travel cards. Accounts registered using the same mobile number on the two platforms will have their accounts synced, so that cards registered under the EZ-Link app will automatically be accessible in the enhanced SimplyGo app. Please refer to Annex A for the process.

The enhanced SimplyGo app will have key features that were previously only available under the EZ-Link app such as (i) top-up for EZ-Link cards (Card-based Ticketing- CBT) using the NFC function (including Auto Top-up features), (ii) card blocking for EZ-Link cards (CBT) and (iii) access to the EZ-Link Digital Wallet and Motoring Service. While features of the EZ-Link app have been integrated into the SimplyGo app, top-up of EZ-Link cards (CBT) will still be done via the NFC function and will require the physical card to be present; the card blocking feature for EZ-Link cards will still take up to 48 hours. For a full list of features available in the enhanced SimplyGo app, please refer to Annex B.

o enhance the security of the app, registration for accounts will require a local mobile number for customer authentication. This will help with better fraud management and more accurate refund services. For accounts registered with a foreign mobile number, they can continue to use the app via the “Guest Mode” to access card services such as travel and fare guide, card balance and card expiry.

SimplyGo App – The Go-To Transit App 

While users of the EZ-Link app can continue to access the existing EZ-Link app, they are encouraged to get on board the enhanced SimplyGo integrated app to enjoy the full suite of transit services. 

The consolidation of the functions in the EZ-Link and TransitLink SimplyGo apps is the first stage in ensuring commuters can access essential transit services conveniently and effectively from a single app. Going forward, we will progressively launch more services/features (e.g., a wayfinding feature) to provide a better overall customer experience.

“We envision SimplyGo to become the go-to platform for public transport commuters. The enhanced app is our first step towards achieving this vision, allowing commuters to access these services conveniently and securely.” said Tan Kim Hong, the newly appointed Chief Executive Officer, SimplyGo Pte. Ltd. 

“We will continue to enhance the SimplyGo app by actively collaborating with partners and government agencies and adding relevant services and information.”