PlayRenfe - Wi-Fi & entertainment access

PlayRenfe serves as the platform for Wi-Fi connectivity and entertainment during your travels with Renfe and at Cercanías suburban rail stations. You can connect online using your devices, enhancing your travel experience by working, watching movies, following live football matches, enjoying your favorite shows, and much more.

You can find this service indicated by the PlayRenfe icon next to the door on all train coaches.

The service is available for the entire duration of your journey. To make use of it, please follow these steps:

1.Access the settings on your device and select the PlayRenfe Wi-Fi network available on the train.

2.Log in by selecting one of these three methods：

- Enter your ticket number (you can scan the QR code found on your ticket).

- Use your Más Renfe card number; provide the ID or passport number you used to register with Más Renfe as your password.

- Use a promotional code.

By using our App, you will have access to a variety of content, including new film releases, live football featuring league matches and international tournaments, top series, children's programming, documentaries, games, books, magazines, music, and numerous other offerings.

We recommend using the PlayRenfe App version: Android 8.1 or above (it's compatible with older versions, although some features may be limited).

PlayRenfe. More than just wifi.

Powered by Movistar.

FAQ

How to buy?

On this page, you can find information related to ticket purchases.

What payment methods are accepted on Renfe.com?

You can pay for your purchases on renfe.com by credit or debit card, with Renfe Points, PayPal, Bizum, Google Pay, and Apple Pay. Renfe offers a secure purchasing system, free from fraud. All confidential data generated when using the system is encrypted. You can check that when performing these sensitive transactions, your browser indicates that you are working against a secure server.

Where can I buy my ticket?

You can buy your tickets on the Renfe website (www.renfe.com), on the Renfe app, by phone at 912 320 320, at ticket offices and ticket vending machines in stations, at travel agencies, and at international points of sale. See all the information on where to buy.

What transactions can I perform with a ticket paid with PayPal?

If you use the same channel where you made the purchase, you can perform the same operations as with any ticket paid for by credit card: changes, cancellations, automatic compensation, etc. In other channels, such as stations, travel agencies, or self-service ticket machines, you can perform operations that do not entail any additional costs.

Can I change a ticket paid for with PayPal at a station or travel agency?

Yes, as long as no additional payment is involved. If a refund is issued as a result of the change, it will be made to the PayPal account with which you made the payment.

Can I cancel a ticket paid for with PayPal at a station or travel agency?

Yes. The refund will be made to the PayPal account with which you made the payment.

How long do I have to buy a ticket?

You can purchase your tickets from the moment they go on sale online and up to 15 minutes before train departure.