E-ZPass NY - E-ZPass account management & payments

Tolls NY serves as the sole official application authorized for E-ZPass NY and Tolls by Mail users, allowing for convenient account management and payment processing. E-ZPass is an electronic toll collection system, which eliminates the need for cash. Tolls and discounts are automatically calculated as an E-ZPass customer passes through the toll lanes. A small electronic device, called a tag or a transponder, is mounted on the vehicle’s windshield. When the vehicle passes through a toll, the tag is read, and the transaction is calculated and processed. Not only is E-ZPass the best way to travel, but you can also save over 20%* on tolls at the George Washington Bridge, Lincoln Tunnel, Holland Tunnel, Bayonne Bridge, Goethals Bridge and Outerbridge Crossing.

Oversee your E-ZPass account:

• Check your balance

• Receive essential account notifications

• Review your toll transaction history

• Determine the most suitable E-ZPass plan for your needs

• Update payment options

• Execute one-time payments

• Modify vehicle details

Access and settle your Tolls by Mail invoices:

• Quickly scan and pay your paper invoice for Tolls by Mail

• Locate trips you've taken by using your license plate number

• Arrange for future journeys

• Choose to receive digital Tolls by Mail invoices

FAQS

What do I need to sign up?

To sign up for E-ZPass, you will need:

A credit card, checking account or other payment method (e.g. cash or check) which you will use to fund the account

The license plate number of the vehicle

To review the Plans & Discounts offered to find the best plan for you (see section below)

How do I sign up for E-ZPass?

There are several ways to sign up for E-ZPass. For E-ZPass New York, you can:

Complete an online E-ZPass New York application,

Download an E-ZPass New York application (PDF, 557 KB) and fax or mail in, or

Enroll over the phone by calling 1-800-333-TOLL (8655)

What is Pay Per Trip?

Currently, Pay Per Trip is only offered to E-ZPass New York account holders. Sign up for an E-ZPass New York account. The Pay Per Trip plan enables you to pay as you go. No money is held as a "prepaid balance" like with the other E-ZPass plans. Instead, Pay Per Trip enables you to pay for your E-ZPass tolls the same day you use them.

What is Cashless Tolling

Cashless tolling is a more streamlined way for everyone to travel. The toll booths have been replaced with overhead equipment that eliminates the need to stop.

How can I keep track of my account?

You will receive a periodic statement that will detail all tolls by E-ZPass Tag, location, and amount, as well as any payments you have made. You may check your account on the E-ZPass website, manage your Tolls by Mail bills or E-ZPass New York account with the Tolls NY Mobile App, or call 800 333-TOLL (8655), As stated in the E-ZPass Terms and Conditions, customers are responsible for maintaining a sufficient E-ZPass account balance.

What do I do if my E-ZPass Tag is lost or stolen?

If your Tag is lost or stolen, report it immediately to the appropriate Customer Service Center (see a list of phone numbers on question 3), or by accessing your account under account information. The Tag will be deactivated. You will not be responsible for any charges incurred after you report a lost or stolen Tag. You may be liable for toll charges incurred prior to notification. You will be responsible for paying the full cost of the Tag -- $16 for an interior Tag or $22 for an exterior Tag. Upon request, a new Tag will be issued to you.

I received an email that appears to be part of the E-ZPass Phishing Scam. What should I do?

If you received email that appears to be part of the E-ZPass Phishing Scam, we encourage you to file a complaint with the Internet Crime Complaint Center (IC3).  IC3 is a partnership between the Federal Bureau of Investigation and the National White Collar Crime Center, and is dedicated to sharing information on Internet crimes across law enforcement agencies. 

Why don’t I see my Violations or Tolls by Mail (TbM) bills on my E-ZPass Account when I access it online?

Violations and TbM bills do not appear on your E-ZPass account.

Violations can be accessed on the E-ZPass website under the violations tab, or on the Tolls NY Mobile App, or you may contact the Customer Service Center at 800 333-TOLL (8655).

Toll Bills can be accessed via the tollsbymailny.com website or via the Tolls NY Mobile App, or you may contact the Customer Service Center at 800 333-TOLL (8655).

How do I avoid common E-ZPass issues?

We've got you covered. Visit our Toll Tips webpage to view a series of short videos on how to manage common issues related to E-ZPass and Tolls by Mail.