MyTranslink - Real-time transport planning & alerts

The official MyTranslink app serves as an ideal travel companion for those in Queensland. It allows travelers and commuters to seamlessly plan their journeys with real-time public transportation details, whether by bus, train, ferry, or tram.

- Users can customize their travel information and mark frequently used stops as favorites. 

Additional features and advantages of the app include:

- Quickly locate nearby stops for all modes of public transport from the home screen

- Plan journeys in real-time by checking the next service leaving from your stop

- Updated Timetable - Easily view the frequency of services (in real-time) through the timetable

- Trip Announcer - Receive real-time alerts for stops during your trips

- Stop Alerts - Get notifications when approaching your destination

- Save preferred stops to be informed about travel updates

- Options for both light and dark themes

Note: Extended use of GPS features may impact battery life and data consumption.

Who we work with

We partner with a range of Queensland service providers and government agencies to deliver high-quality public transport services, ticketing, information and infrastructure.

Customer service

We provide support and give you a way to have your opinions heard and acted on.

You can speak with one of our customer service operators at any time by calling 13 12 30. Travel information is also available online.

Our Customer Liaison officers (CLOs) are also on hand to assist you with your public transport questions at key locations when there are network or service changes, community events and expos, and each weekday at:

Cultural Centre station from 10am to 2pm

Queen Street station from 10am to 6pm

Projects and initiatives

We're constantly improving our network and services to make it easier for you to use public transport.

This includes station upgrades, expanding the network and changing the way we do business.

Ticketing and events

For some events, customers are able to buy an integrated travel and entry ticket. This means one ticket gets customers to and from the event for free on public transport.

Talk to us about transport planning for your event.

Revenue protection

Up to $37 million is lost each year to fare evasion on our network. This lost revenue could be reinvested in new and improved public transport services.

We employ specifically trained authorised officers, for revenue protection, customer service and safety on the network.

Customer research

We conduct market research to learn about our customers and their travel patterns. From time-to-time, we may:

contact people through consumer panels or by phone

speak to people at stops or stations, or travelling on board public transport services

contact registered go card customers who have agreed to be considered for market research or opinion polls.

Customer satisfaction

Each quarter, we commission an independent research company to monitor customer satisfaction levels. This research asks public transport users how well we are meeting our key performance indicators, which helps us to review and improve our performance.

Translink Customer Experience Survey

Translink conducts a Customer Experience Survey to capture feedback from bus, train, ferry and tram customers in South East Queensland and regional Queensland bus customers.

About the survey

The survey, which is undertaken by an independent market research company, has been designed to be quick, easy and accessible for respondents to complete on a mobile phone or device of their choice. To date, customers from across Queensland have completed more than 130,000 surveys.

Customers are surveyed about their onboard and offboard experience on a recent trip and are also able to provide open-ended feedback about their experience, opinions and expectations when travelling on the network.

Benefits of the survey

The survey allows the department to gain a deep understanding of customers’ experience, opinions and expectations when using public transport services and products.

The insights generated by the survey enable Translink to design a public transport network that creates value for our customers so that we can continue to shape and deliver Queensland's public transport system.

Survey results

Survey results are published on the Translink PT Performance Dashboard and the Queensland Government Open Data portal.

How to participate in the survey

If you haven't ever registered your go card, and would like the opportunity to participate in the survey at random, you can register your card here.

On Demand Transport trial coming to Bribie Island

Improved public transport is coming to Bribie Island with Caboolture Bus Lines (CBL) awarded the contract for a new three-year on demand transport (ODT) trial.

The trial is scheduled to start in late 2026 and will follow the same operating model as existing Translink ODT services on the Gold Coast, Hervey Bay and Toowoomba.

ODT is a flexible public transport option connecting people with essential services such as local healthcare providers, employment opportunities, shopping precincts, community facilities, and the wider public transport network. It brings together people who are looking to travel at the same time, picking them up near their homes and taking them to and from selected key locations within a defined service area.

The trial will improve public transport coverage across the island, including locations where regular public transport services are not currently available or possible. All services will be fully accessible and easy to access.

The service is proposed to operate seven days a week.

Fares are just 50 cents, and customers will have the option of tapping on and off with their Visa or Mastercard credit or debit card, smartphone or other smart device, or a go card.

Customers will be able to book in advance via phone, website or app, providing a range of convenient access options.

Further details about the destinations of Bribie Island ODT will be released closer to the commencement of the service.

More information on how ODT works is available at translink.com.au/ondemand or by calling 13 12 30.