My Luminus - Energy monitoring & management

My Luminus is a mobile application that offers a straightforward and comprehensive view of your energy usage. If you possess a digital meter, the app allows you to track your consumption on a monthly, weekly, or daily basis, measured in kWh and euros. This information enables you to calculate and select your optimal advance payment amount easily. Additionally, My Luminus consolidates all your documents and customer information from Luminus into one accessible location.

Why you choose Luminus：

• Competitive, customized rates: Discover our fixed or variable rates and choose the plan that best suits your needs.

• Excellent customer service: Whatever happens, our staff is ready to help. You can contact us 24/7.

• Efficient switching: Easily switch energy suppliers and enjoy all the benefits of being a Luminus customer.

• Belgian green energy: We are a pioneer in supplying green energy from our water and wind installations in Belgium.

With the complimentary My Luminus app, you are able to:

• Conserve energy by keeping an eye on your consumption. If you don't have a digital meter yet, make sure to regularly record your meter readings for the most precise information. For those with a digital meter, My Luminus provides access to all of your digital data regarding electricity and gas consumption. You can monitor your daily energy usage and corresponding costs—whether on a daily, weekly, monthly, or yearly basis. The app also enables you to closely track the output from your solar panels, provided you grant permission to the relevant service provider.

• Calculate and modify your preferred advance payment based on your meter readings to prevent any unexpected charges on your annual bill.

• Access and download your energy bills.

• Review all relevant details about your energy contract(s), including your tariff type, duration and pricing, the timing of meter readings, and any loyalty discounts available to you. You can also check which other services from Luminus you have activated. If you wish to change your tariff, you can do so easily in just a few steps.

• Update your personal information and preferences, including your payment method.

• Find solutions to any queries you may have. The app addresses a range of frequently asked questions, or you can connect with customer support directly.

• Benefit from the Extras customer incentives. You can swiftly access all applicable discounts and offers through the user-friendly overview.