My HKT - Account Management & Billing

Easily manage all HKT services in one place! View bills, update info, and check line status effortlessly.

2.3.45 Version
2.4 Score
396K+ Downloads
Free License
3+ Content Rating

Download Android APK (22.78 MB)

Old Versions

PROS

Convenience of checking bills anytime and anywhere

Easy access to account information without multiple logins

Availability of live chat support, though ineffective

Detailed information readily available within the app

Potential for more exciting features in future updates

CONS

Frequent crashes and bugs causing poor user experience

Inefficient customer service with no follow-ups

Complicated login and registration processes

Lack of notifications for new bills and important updates

Limited options for managing terminated accounts

High dependency on a smartphone for basic services

Continuous requirement for app updates

Poor integration and server performance leading to errors

Unclear billing information and lack of feedback mechanisms

Create a "My HKT" account to manage your NETVIGATOR / LiKE1OO, Home Phone / eye / IDD 0060, Now TV, 1O1O, csl, and Club Sim services with HKT / PCCW using a single login.

Main Features:

- View the last three billing statements

- Modify your billing details

- Review your service plan information

- Check your line status and restart your broadband modem as well as your Now TV set-top box

- Verify your appointment details

- Update your registered contact details for our services

- Locate the address and contact details of our retail outlets and customer support centers

Service Plan Details

Update Billing Information: Allows users to update their billing information, ensuring that any changes in payment methods or contact details are reflected accurately.

Check Service Plan Particulars: Users can check the details of their service plans, including data limits, call minutes, and other features. This helps in understanding the services they are subscribed to and making informed decisions about upgrading or changing plans.

Line and Device Management

Test Line Status: Enables users to test the status of their lines, helping them identify and troubleshoot any connectivity issues.

Reboot Broadband Modem and Now TV Set-top Box: Users can reboot their broadband modem and Now TV set-top box through the app, providing a convenient way to resolve any technical problems related to these devices.

Appointment and Contact Information

Check Appointment Particulars: Allows users to check the details of their appointments, ensuring that they are aware of any scheduled services or maintenance activities.

Update Registered Contact Information: Users can update their registered contact information for the services, ensuring that they receive important notifications and updates.

Find Shop and Customer Service Centre Information: Helps users find the address and contact information of HKT shops and customer service centres, making it easy to seek assistance or visit a physical location if needed.

How to use

A single login will grant you access to both the “My HKT” App and the “My HKT” website. If you already possess a login for the website, please use your existing Login ID and Password to access the “My HKT” App.

Internet connectivity is required.

You may incur relevant charges for internet access.