MTA TrainTime - Check Train schedules

The TrainTime app offers a convenient solution for Long Island Rail Road and Metro-North Railroad commuters, allowing them to purchase and use tickets, plan their journeys, track their trains, and more.

With our comprehensive TrainTime app, when you ride the Long Island Rail Road or Metro-North Railroad you can:

Buy and activate your ticket

Plan trips and see options between up to two origin and two destination stations

View departure times and transfer details for your trip, including for trips using both LIRR and Metro-North

Track your train in real time and watch it arrive with GPS data updated every few seconds

View real-time seat availability and the layout of your train

Chat live with a customer service representative

How to buy tickets with the TrainTime app

Download the app before you travel. New users can log in with Apple, Google, or by text message. If you have been using an account created in the former MTA eTix app from before August 2022, use the same username and password to retrieve your existing tickets.

Buy your ticket before you travel. You can do so by tapping the "Buy" button after planning your trip or via the "Tickets" tab, which is also where your tickets live.

Just before boarding your train, go to the "Tickets" tab and activate your ticket. Once on board, a conductor will validate the ticket either visually or by scanning it. Customers who fail to activate their tickets before boarding may be blocked from purchasing tickets in the app.

Tickets bought on the app cost the same as those bought at a ticket machine, and are valid for the same amount of time. For example, an unused one-way ticket will expire after 60 days.

If you are traveling with multiple people, you can buy everyone's tickets on the same device. You will need to activate one ticket per person and show each one to the conductor. A ticket cannot be deactivated once you have activated it.

If you lose your phone or get a new phone, you can transfer your tickets. You can only do this three times in 180 days. If you exceed this limit, please contact us by calling 511 (877-690-5114 outside New York State).

Types of tickets you can buy

All ticket types except UniTickets, Meadowlands tickets, group tickets, and MTA Away packages are available for purchase using the app.

If you buy a round-trip or 10-trip ticket, it will appear in your Ticket Wallet as two or 10 one-way tickets, which can be used in either direction.

You can have your monthly ticket automatically delivered your TrainTime account every month by signing up for Mail&Ride on LIRR or Metro-North.

How to get a refund

Unactivated tickets can be canceled within two minutes of purchase to receive a full refund. 

Once the two minutes have elapsed, you will receive a partial refund for the unused portion of the ticket. All refunds are subject to a $10 fee. A one-way ticket that has been activated is considered used and is non-refundable. 

You can refund a non-activated, non-expired ticket by tapping on the “Actions” button displayed on the ticket, then selecting the "Refund Ticket" option. If you do this for multiple tickets that were purchased at the same time, the refund fee will only be charged once. Money will be returned to the credit/debit card used to purchase the ticket and a receipt will automatically be sent to the email address associated with your account. 

To refund multiple tickets that were purchased separately, or to refund an expired ticket, you will need to contact our Refund Department. See our refund policy for more details.

Apple and the Apple Logo are registered trademarks of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.

Key Functions:

• Purchase tickets using Google Pay or a credit/debit card. Split the payment between two cards if needed.

• Plan trips by checking departure timings and transfer information in advance. You can also search for two origin and/or two destination stations simultaneously.

• Save your commonly used routes for quick access.

• Share your travel itinerary with family and friends to keep them informed about your expected arrival time.

• Track your journey using real-time GPS updates provided every few seconds.

• View the train layout to see how full each car is.

• Engage in live chat with customer service representatives from both LIRR and Metro-North directly through the app.