MILKRUN - Grocery delivery fast & free

Experience the convenience of having Woolies delivered to your doorstep in just minutes with MILKRUN! Enjoy FREE delivery on your first three orders.

MILKRUN provides not only groceries but a lot more, bringing them to you quicker than you can say, “where did I put my keys? I thought they were right here.”

And for those in Australia who haven't heard… MILKRUN is now home to Jimmy Brings! This means you can access over 2,000 beverages and more than 10,000 grocery items all through one (distinctively blue) app; delivered in moments. Incredible, right?

So, why choose MILKRUN?

• Receive speedy delivery from Woolies

• Access over 10,000 grocery products and 2,000 drinks (for Australians only) in a single app

• Thousands of specials each week

• No added service fees

• First three deliveries are complimentary, with a flat fee of $5 AUD ($7 NZD) afterward

• Average delivery time is approximately 34.8 minutes

• Enjoy all your Woolworths favorites, plus fresh fruits and vegetables

• Earn Everyday Rewards points with each order

We are expanding our delivery service in Australia and New Zealand to reach more neighborhoods than ever before, covering over 3,000 locations across Australia including Sydney, Melbourne, Brisbane, Perth, and Newcastle, among others. Additionally, we are now available in more areas of New Zealand, serving suburbs in Auckland, Wellington, Dunedin, and Queenstown, with many more to follow.

Our app is extremely user-friendly. In fact, it’s almost too simple. Browse weekly discounts, shop your preferred drinks (available in AU only), explore new products, and add them to your cart with just a few taps. Then, our dedicated pickers and packers prepare your order before handing it off to our delivery partner for prompt delivery.

What do we mean by ‘a selection of 10,000 grocery items’? It means you can find everything from bananas to diapers to birthday candles to cleaning supplies. We also offer flowers, sushi, roast chicken, and alcoholic beverages (for Australians). Essentially, you will discover everything you need and possibly some extras you didn’t even realize you wanted. MILKRUN makes convenience even more convenient.

To begin, simply download the app, enter your details, and get ready to embrace your new life where you have all the time in the world because MILKRUN delivers your groceries in minutes.

*Available in select locations only. Minimum spending and charges may apply. Delivery could be delayed due to traffic or unforeseen circumstances.

Frequently Asked Questions Australia

Looking for New Zealand FAQs?

What is MILKRUN?

We're going to start this answer with a question: Is MILKRUN now available in more areas than ever before? Yes. Are we still flipping the grocery game on its head with groceries and more delivered in minutes? Also yes. Shop the 10,000+ range of groceries and get it delivered in 231 dog minutes which is roughly equal to 33 human minutes.

How does MILKRUN work? 

It's simple. Just download the MILKRUN app (or use the website, whatever floats your boat) and make your way around until you've filled your cart with whatever your heart desires. Hit order and our pickers and packers will pick and pack it before handing it over to a delivery partner who delivers it in minutes.

How much does it cost? 

We sell a 10,000 strong range of products from brands you love with 1000s of weekly specials and exclusive MILKRUN deals. We add a small $5 delivery fee to ensure we can continue to provide the best, fastest possible experience to our customers.

Can I pay with cash?

Cash? That colourful plastic stuff? Unfortunately, not. The only way to pay for your order is through the MILKRUN App using Apple Pay, Google Pay or Credit Card.

Where does MILKRUN deliver? 

Right now, we’re available in 500+ selected suburbs across Sydney, Melbourne, Adelaide, Brisbane, Gold Coast, Canberra, Newcastle, Perth, Launceston and Hobart. Check our suburb delivery list to see if we deliver to you. But if not, don't stress because we're expanding fast and will be adding new suburbs every week so keep your eyes peeled.

Can I collect Everyday Rewards points on MILKRUN?

Yes you can! Once you're all logged in and set up with MILKRUN, you’ll see a prompt to link your Everyday Rewards card. Give it a click, but be gentle. Soon you'll be on your way to collecting points on every MILKRUN shop.

You can also redeem your Everyday Rewards dollars on MILKRUN!*

The fine print...

*You won't be able to use your Everyday Rewards dollars on delivery charges and any services or subscriptions where payment is not taken by MILKRUN."

How do you deliver so quickly?

MILKRUN delivers your groceries in minutes with a combo of tech geniusness and people-power magic. Thanks to our dedicated team, vast network of Woolworths and Metro stores, we're able to pick, pack and deliver groceries to your door fast. How fast? We're talking a speedy average of 33.45 minutes. Pretty speedy, right?

How do I track my MILKRUN order?

It's easy. MILKRUN has live picking and live tracking so you can know where your order is at all times. Once your order is picked and packed, you can follow the tiny blue car on the map as it makes its way to you!

What do I do if an item in my order was missing, incorrect, or arrived damaged?

For all missing, damaged and incorrect items, contact us via the chat in the app or on the website, or reach out to help@milkrun.com and we'll get it sorted. If you've allowed substitutions, our pickers will find a replacement item for something that's out of stock. Sometimes it might miss the mark. If that's the case, let's talk and get this resolved for you.

What are MILKRUN's opening hours?

It depends on your location! Once you enter your address, the MILKRUN opening hours will be at the top of the page. If it's outside opening hours, you can still browse and drop some goodies in your cart ready for checkout in the morning. If you want to talk to one of our lovely humans, you can from 7AM - 9PM, 7 days a week.

Can I return an item?

MILKRUN does not provide refunds for change of mind. If your item is not fresh, contact us and we'll help you right away. If you have purchased additional items that you no longer want or require, maybe there's a neighbour you can share them with?

Can I opt out of substitutions?

Of course. When you review your MILKRUN order on the Checkout page, you can toggle off the "Allow Substitutions" switch.

How do I apply a voucher?

We love a good voucher. If you're lucky enough to have one, simply enter the code at checkout. Any issues, contact us and we'll get it sorted.

Can I collect my order in store?

Nope. We want you to do whatever it is you want to do with the free time you now have. All orders placed with MILKRUN will be delivered straight to your door. We are all about convenience. Sit back, relax, and let us bring you everything you need!

Can I schedule when my order will be delivered?

Our promise is to get you groceries and more in minutes. MILKRUN deliveries cannot be scheduled for a later time or future date. This allows us to always have up-to-date information on what products are in stock and offer our customers the most convenient way to get groceries delivered.

How do I change my address?

It's as simple as clicking the address at the top of the homepage and enter a new one. You can also do this from your cart and when you checkout! If your order is on the way to the wrong address contact us and we'll work our hardest to get it sorted for you. We may however have to cancel your order.

What happen if I am not home for my delivery?

If you're not home, your order will be returned to the store. So when we knock, don't leave us hanging!

Can I have the order left at my door?

Yes! During checkout, choose the option "Leave at door." Once it's left at your door, you can always check the Proof of Delivery image to see exactly where it's been left. Oh, and if you've got notifications on, we'll send you one telling you that you delivery has been made.

Can I redeem my Everyday Rewards dollars on MILKRUN?

Yes, you have the option to redeem your Everyday Rewards dollars when you checkout online for an Eligible Shop.

Everyday Rewards dollars can be redeemed in multiples of $10 only. To redeem your Everyday Rewards dollars, you must meet MILKRUN order minimum spend. You won't automatically enjoy money off your shop, so keep an eye out for the prompt at checkout.

Make sure your Everyday Rewards Card is linked to redeem!

Do you sell alcohol on MILKRUN?

Yes we do! Now that Jimmy Brings has moved to MILKRUN, you can shop a range of almost 2,000 liquor products; delivered to your door in minutes. Check the app or the website to see if you can order. The easiest way to do it? Just add in your address, and if you see the "Jimmy Brings" tab at the top, you can order drinks! If we don't currently deliver alcohol to your location, don't worry - we're working on expanding our locations ASAP!