Metrolink - Ticket buying & management

The official Metrolink App serves as a portable ticket machine right in your pocket. Your mobile device functions as your ticket! You can buy tickets at any time, from any location - all within seconds.

With the Metrolink App, it’s simple to purchase One-Way and Round-Trip tickets, 7-Day, 5-Day/10-Day Flex options, monthly passes, and Weekend Day Passes swiftly. To buy a ticket, just choose your journey and ticket type, input your payment information, activate the ticket before boarding, and your device will serve as your ticket.

You’ll never misplace your ticket again! Once you obtain it, it remains stored in your ticket wallet. Switching to a new phone? No worries – any purchased ticket can be conveniently transferred to a different device.

We are continuously enhancing the app! For further details, please refer to the app's webpage.

Features:

● Safe purchasing of tickets using credit or debit cards

● Your mobile device doubles as your ticket

● Simple selection of your starting point and destination for ticket purchases

● Tickets are securely stored and can be easily moved if your phone is lost or stolen

Mobile App Frequently Asked Questions

Where can I use mobile ticketing?

Mobile ticketing can be used on all Metrolink trains, connecting bus operators, Metro Rail and Amtrak trains through the Rail 2 Rail program. 

Will my mobile ticket work on the Metro Rail system?

Mobile ticketing will allow for free transfers to Metro Rail.  Metrolink and Metro have worked together on a solution to allow for mobile tickets to unlatch the turnstiles. Simply scan your Metrolink App QR code at the gate scanners. 

Will my mobile ticket allow me to transfer to connecting buses?

Yes, please show your mobile ticket (Color bar) to the connecting bus operator for visual inspection.  A mobile ticket is the same as a paper ticket.

How and when do I need to activate my mobile ticket?

You should activate your mobile ticket (found in your Ticket Wallet) before boarding Metrolink. Your Ticket Wallet is the place where all of your purchased tickets will be found. Tickets remain active for the duration of your trip. Upon request, simply show the activated ticket screen to the fare enforcement personnel. Activation of every ticket type is required prior to boarding including Monthly, 5-Day Flex and SoCal Day Passes.

If I purchase my tickets through my employer through the Corporate Partner Program, can I use mobile ticketing?

Yes. Select employers in the Corporate Partner Program have already enrolled in mobile ticketing. Please check with your employee transportation coordinator to see if your company participates in the program. 

When do I use the barcode on the mobile ticket?

Fare enforcement personnel will inspect mobile tickets visually by checking the color-changing bar ticket screen on your device, or may ask to view/scan the barcode on your activated ticket. Tap “view barcode” to show the mobile ticket barcode to fare enforcement personnel.

What if I am having technical problems with the Metrolink App?

If you encounter any technical problems or errors, please email us anytime at mticketing@scrra.net or call our call center at 800-371-5465. Please include your Application Identifier on all requests. This can be found within the application under help > app info.

Are there any fees for using mobile ticketing?

The Metrolink App is free to download. When using the application, please be aware that mobile service providers set their own prices for data usage. Metrolink is not responsible for any mobile carrier data charges that a customer incurs as a result of purchasing a mobile ticket or downloading the Metrolink App.

Can I get a refund for unused tickets I purchased through the Metrolink App?

Although Metrolink has a no refund policy, refund requests are considered on a case-by-case basis and exceptions are granted under certain circumstances, see metrolinktrains.com/customer-service/refunds/ for the complete policy. 

If I am traveling with friends and family, can I use more than one ticket on my device?

Yes, you can have multiple tickets on a device.  Just make sure you activate a ticket for every member of your party. 

Are receipts available for my mobile ticketing purchase?

Receipts are available through email for all mobile tickets. Receipts will be automatically emailed to the email address associated with the account.  There is also an option to resend a receipt by clicking the “Actions” button located on a purchased ticket. 

When do mobile tickets expire?

One-way, L.A. Zone Day Passes, and SoCal Day Passes expire from your “Ticket Wallet” at 3:00am following the date of purchase. The 5-Day Flex Pass will expire 30 days from the date of purchase. The Monthly Pass will expire on the last day of the month that is identified on the pass.