Marcel | VTC | Chauffeur Privé - Private driver booking

Meet Marcel, your fully French chauffeur-driven car booking platform that facilitates professional and personal travel across 65 cities in France. You can book your VTC chauffeur instantly or up to 45 days in advance, with the benefit of knowing the cost of your ride beforehand and selecting the exact time for your departure.

> HIGH-QUALITY AND PERSONAL SERVICE

We provide a premium service, boasting a chauffeur rating of 4.9/5. With Marcel, there are no hidden fees; the price confirmed at the time of booking is what you will pay. We maintain a 99.5% fulfillment rate for pre-booked rides.

> DRIVERS WHO ARE HEARD AND RESPECTED

By choosing Marcel, you opt for a platform that values and respects its partner chauffeurs, offering dedicated human support and one of the lowest commission rates in the industry (16.67% before tax).

> 100% CARBON EMISSION OFFSET

Traveling with Marcel means you are contributing to more environmentally friendly mobility. One out of two VTC drivers operates a 100% electric or hybrid vehicle.

> “I LOVE MARCEL,” THE FIRST LOYALTY PROGRAM WITH A POSITIVE IMPACT

Every kilometer you travel on your personal and professional trips counts towards achieving one of the four levels of the I Love Marcel program:

- Discounts awarded every 100 km

- Exclusive offers from responsible partners

> STRESS-FREE AIRPORT TRANSFERS

Explore our packages for transportation to and from Parisian airports.

Prepare for your airport journey and travel with peace of mind. Whether your flight is early or delayed, your driver will adapt. Provide your flight number when booking, and Marcel will adjust your chauffeur's arrival time at no extra cost.

> WHAT THEY SAY ABOUT MARCEL:

Guillaume: “Friendly, skilled, punctual drivers who are always attentive to customers.”

Adrien: “Professional driver, on time, polite, courteous. This is the kind of experience that makes traveling enjoyable and eases any anxiety about flying. Thank you!”

Isaac: “For me, it's the best service on the market, with superior standards and quality. It's incomparable to shared rides. I've noticed that drivers take pride in working for Marcel, and I've never had any unpleasant surprises.”

Noémie: “Assisted a customer in a wheelchair. A very helpful and kind driver, along with great comfort in the car and hand sanitizer available by all doors.”

Title: A Refined and Ethical Travel Experience That Redefines Chauffeur Services

My journey with Marcel has been nothing short of exceptional—a seamless blend of reliability, luxury, and thoughtful service that transforms every ride into a stress-free experience. From the moment I booked my first trip, I was impressed by the transparency and ease of use: the app clearly displayed the fare upfront, allowed me to select my exact departure time, and confirmed my driver details without any surprises. The professionalism of the chauffeurs is palpable; each one was not only punctual and courteous but also clearly valued and respected—a refreshing change in the ride-hailing landscape. 

What truly sets Marcel apart is its commitment to sustainability and social responsibility. Knowing that my travel supports carbon offset initiatives and that half the fleet is electric or hybrid adds a layer of purpose to each journey. The "I Love Marcel" loyalty program intelligently rewards frequent use with meaningful perks, while the airport transfer service—especially the flight-tracking feature—eliminates any pre-travel anxiety. It’s more than a transportation app; it’s a premium, ethically conscious service that consistently delivers peace of mind.

FAQ Section:

• How does Marcel ensure driver punctuality?

Marcel maintains a 99.5% fulfillment rate for pre-booked rides by partnering with professional, highly-rated chauffeurs and using real-time tracking and flight monitoring to adjust pickups dynamically.

• Are the vehicles wheelchair-accessible?

Yes, Marcel offers accessible vehicle options. You can specify special requirements during booking, and the team will ensure a suitable vehicle and trained driver are assigned.

• Is the loyalty program free to join?

Absolutely. The "I Love Marcel" program is automatically available to all users, with rewards accruing based on the distance traveled across both personal and professional trips.

• What happens if my flight is delayed?

By providing your flight number during booking, Marcel automatically adjusts your pickup time to match the actual arrival, with no extra charges for waiting time caused by delays.