JomRun – Let’s Run - Running events & rewards

This app definitely needs a Customer Service section. I’ve been having trouble getting in touch with the event organizers. I completed two virtual runs but never received my e-certificates in my email. It’s really frustrating not knowing how to contact them aside from email, which I already tried without any response. It feels like I was scammed because I paid to join these virtual runs, yet here I am without my e-certs. One star for this situation.

This app has really motivated me to keep running. I have enjoyed it a lot. The only issue is that the tracker often disconnects, which means the recorded distance is usually less than what I actually ran. I find myself constantly checking if the Jomrun app is still running in the background, but it still disconnects at times. Besides that, everything else is great. There are plenty of fun events with awesome medals and cool t-shirts.

I signed up for the Jakarta Marathon 2020. Filled in all my details without a hitch. Entered my credit card info for payment. Suddenly, the app rebooted to the front page. I assumed I had hit the restart button by accident, so I tried again. Yet again, the app reverted back to the starting point, where I picked which race to join. Frustration was creeping in as I wondered what was going on.

The staff acts really rude and careless. I ran into issues with their app after paying for a running event. My registration didn't show up on the app. I tried reaching out through Facebook, but they read my messages and never responded. The service is terrible!

That missing event reward is driving me crazy. Waiting two months feels unbearable for something I finished and paid for. No updates in my email either. I'm still waiting for that reward from my Tokyo Run Olympic, and it’s nowhere to be found. The app doesn’t even let you contact their customer service, which makes everything worse. It’s like pulling teeth just to get any information about my missing items. I have to keep reaching out again and again for updates. Frustration levels are off the charts!

I logged in for a virtual run, excited to sync my Garmin and Strava. I hit the start button, ready to go. My Garmin recorded every step, but the app wouldn’t acknowledge my run. No updates at all. After several attempts, my distance stubbornly stayed stuck at 3km. Each time, I put in the effort, but nothing changed. Now it feels like a scam. Did I just give money for nothing? Where are the medals and t-shirts I was promised? Jom Run, you need to get this sorted out!

I kept getting a server error after using the run tracker. All my data disappeared before I could submit my virtual run. It also took forever to verify my run when I tried submitting through other running apps. This needs fixing right away!

I had a terrible first experience. I finished my run over two weeks ago and still no items. They promised delivery, but nothing came through. Checking the delivery status is impossible. Customer service response only happens through email, which feels so slow. I found one phone number for the Penang branch, but the staff there were really rude. I'm beyond disappointed!