HELLO CYCLING - Share bicycles easily & comfortably

Discover HELLO CYCLING, the share bicycle service available at over 10,000 locations nationwide!

Whether it's for daily errands or sightseeing, why not try HELLO CYCLING, which offers comfortable rides on electric assist bicycles and electric cycles?

【Features of HELLO CYCLING】

・Electric assist bicycles ensure a highly comfortable travel experience.

・You can easily reserve a bicycle from your current location via the app, including selecting a drop-off point.

・Bicycles can be rented starting from just 30 minutes, making it convenient for brief trips.

(Please note that depending on the area, different bicycles might have varying hourly rates. Check the app for specific rental costs.)

・One account allows you to reserve multiple electric assist bicycles.

Available share cycling services include daicahri, Belshearing, SHONAN PEDAL, MY BIKE, Kanto Pedal, mito chari, MaaS Cycle, SUNAUTUS MOBILITY, Harenohi Cycle, PULCLE, Izunaka Sharing, Surugano Cycle, CYCY, Hi!Cycling, ballooners cycle, Mixchari, and more.

・By registering an IC card, you can rent a bicycle without needing to reserve through the app.

【Usage Scenarios for HELLO CYCLING】

・For local shopping or quick trips.

・During commutes or for daily travel.

・For leisure activities or while exploring tourist attractions, creating memorable experiences.

・For emergencies such as train delays or natural disasters.

【How to Use】

1.Start with member registration! There are no monthly fees associated with sign-up, and it takes just one minute to complete!

You can register using an email address, Apple ID, Facebook, or Yahoo! JAPAN ID.

2.Find HELLO CYCLING stations across the country.

After free registration, open the app to locate nearby stations in your desired area and reserve a bicycle.

3.Head to the station and unlock the bicycle.

Check the “vehicle number” of your reservation on the app and press the button to unlock. Alternatively, enter the 4-digit PIN issued for the bicycle's vehicle number to begin your ride.

4.Enjoy a comfortable ride to your destination on the electric assist bicycle!

Prices start from 160 yen for 30 minutes.

(Be aware that pricing structures may vary by region. Make sure to check the app for details.)

5.Return the bicycle to a nearby station.

Return the bicycle to the designated station and lock it manually.

Press the “RETURN” button on the key attached to the bicycle, or tap the “RETURN” button on the control panel and confirm by pressing “1” (YES) to finish the process!

【Payment Methods】

・PayPay

・Credit Cards

・Carrier Billing (NTT Docomo, au, SoftBank)

・Yahoo! Wallet

・WebMoney

Additional payment methods can be found within the official resources.

【Important Notes】

・Please ensure you read the terms of use prior to utilizing the service.

・This application uses the device's location and Bluetooth functionality.

・Pricing plans may differ based on the area.

・If renting without a reservation, please note that there may not always be available bicycles at your desired station.

Q How much does it cost to use?

A Rates vary depending on the area and vehicle, so please check the rates for each vehicle in advance from the usage fee table or station details.

* Rates are calculated in seconds. Seconds less than a minute will be rounded up.

For example, in areas where the rates are 130 yen for the first 30 minutes, 100 yen for every 15 minutes (extension) , and 1,800 yen for up to 12 hours , the rate is 130 yen for the first 30 minutes, and 100 yen will be added for every 15 minutes thereafter. Additionally, from 4 hours 30 minutes to 12 hours, the flat rate is 1,800 yen.

* The usage fee table isHere

Q I would like to know the usage fee for the electric bicycle (glafit).

A Electric bicycles are charged 200 yen per 15 minutes.

*The usage fee varies depending on the area and model of the vehicle, so be sure to check the fee in advance within the app.

*For details on the usage fee,Here

Q What payment methods are available?

A We offer the following six payment methods.Payment with PayPay

② Credit cards (VISA, MasterCard, JCB, American Express, Diners Club)

③ Carrier payments (Docomo Pay, au Easy Payment, Softbank Collective Payment)

④ Yahoo! Wallet payment

⑤HELLO Card(One-day card issued by HELLO CYCLING)

⑥HELLO Miles(Electronic money issued by HELLO CYCLING)

Q How can I pay with PayPay?

A ①Log in via the PayPay app.Click here for PayPay registration and login information

②When making a reservation on the HELLO CYCLING app, after selecting a vehicle, tap the "Reserve with PayPay" button at the bottom of the reservation screen to make the reservation.

*You cannot reserve multiple vehicles at the same time, so please reserve one at a time.

Q I can't pay with PayPay.

A Please make sure that your PayPay balance is 2,000 yen or more. When using PayPay, you will need a PayPay balance of 2,000 yen as a credit limit to confirm validity.

Q Even though the reservation is still open, the 2,000 yen payment has been accepted.

A In order to verify the validity of your PayPay card, a credit limit of 2,000 yen will be temporarily set to "payment accepted" status when your reservation is completed. However, please rest assured that you will only pay the final price after you return the vehicle.

Q I got an error when I tried to add a payment method.

A When you register a payment method, we check the validity of the payment method.

If you are unable to register, it may be because your available balance is insufficient to meet the validation check amount (1 yen/unit for credit cards, 2,000 yen/unit for PayPay, SoftBank Collective Payment, au Easy Payment, and Yahoo! Wallet), or the expiration date has expired.

Please register again using a payment method that you can use.

Q Can I use various debit cards (VISA, MasterCard, JCB debit cards, one-time debit cards, etc.) and prepaid cards?

A Debit cards and prepaid cards cannot be used.

Q How do I register my IC card?

A For details, please log in to the app and check "How to register your IC card" on the "User Guide" page.

Q Can I pay by cash, bank transfer, or IC card?

A IC card payments, direct cash payments, and bank transfers are not available.

However, indirect cash payments are possible by purchasing WebMoney in advance with cash and linking it to HELLO Miles.

Q When is the fee payment due?

A The fee will be charged when you return the vehicle.

The fee will be debited on the due date specified in the payment method you use.

Q Is there a cancellation fee?

A Your reservation will be automatically canceled, but no cancellation fee will be charged in this case.

Q I have an outstanding balance in my past usage history. What should I do?

A You can make a payment by pressing the "Repay" button for the relevant order from the "Reservation/Usage History" menu.

Q What if I want to change my payment method?

A You can change your payment method by going to Menu > Account Information (tap on the member ID at the top) and selecting "Register/Change Payment Method."

Please note that we will check the validity of your payment every time you change your payment method.

Q There is an amount other than the vehicle usage fee on the statement of the payment method I am using. What is this?

A If you use a credit card, we will give you a credit of 1 yen per vehicle to confirm the validity of your payment method.

Since this is merely a confirmation of validity, no actual withdrawal will be made and the payment will be refunded immediately. Depending on the card company, the amount may be written as (provisional) on the statement, but no withdrawal will be made.

*If you use SoftBank One-Stop Payment, au Easy Payment, or Yahoo! Wallet, the payment validity confirmation will be 2,000 yen per vehicle.

*If you use PayPay, instead of confirming the validity of the payment, we will provisionally hold 2,000 yen in advance as a deposit and will withdraw the final amount after the vehicle usage ends.

Q What is a HELLO card?

A This is a card that is sold in some areas and can be purchased with cash. Depending on the area, one of the following two types of cards are sold.

1. One-day pass type (free to get on and off the vehicle within 24 hours of first rental)

2. Prepaid type (can be used for a set amount)

Please check the following page for sales areas and details.