FLIO - Travel planner & assistant

FLIO is the app that guides you throughout your entire journey, from the moment you leave the departure airport until you reach your ultimate destination. This app enhances and completes your travel experience. Wherever you are, FLIO will act as your travel assistant. With integrated services, you have the ability to check if you qualify for a refund on your delayed or cancelled flights.

Using FLIO, you can:

- Organize all your boarding passes for various flights in one convenient application;

- Access valuable information regarding your departure, destination, and connecting airports at no cost;

- Receive real-time notifications about your flight status, check-in wait times, and boarding processes;

- Enjoy luggage protection so you can travel with peace of mind.

Explore all available services within the app and make your trip a memorable adventure.

Flight Tracking

With the Flight Tracking feature, you can:

- Get real-time updates on your flight's status;

- Monitor incoming flights and check for any delays;

- Review wait times at security checkpoints;

- Complete web check-in and obtain your boarding pass;

- Track your check-in and boarding process, receiving immediate updates about any gate changes;

If your flight experiences a delay or cancellation, you will promptly be notified about the eligibility for a refund request via email. Our collaboration with AirHelp allows you to submit compensation requests directly through the app.

Airport Information

Through our Airport Information service, you can access complimentary details about your departure and arrival airports while discovering exclusive services available for use. Utilize airport maps to quickly locate the services you need. You may also book rides through Uber or Lyft right from the app.

This service provides free information about amenities found at every airport:

- A list of retail shops;

- A Duty-Free shop for last-minute purchases before your flight;

- Available dining options along with key information about them;

- Locations for parking your vehicle;

- Any other necessary services from pharmacies to currency exchange;

- The option to reserve an airport VIP Lounge to await your flight in complete comfort.

Airline Information

The new FLIO feature enables you to gather critical information about your preferred airlines, including American Airlines, EasyJet, Ryanair, Emirates, Singapore Airlines, and others.

You can obtain essential details such as:

- Direct contact information for your airline regarding various needs;

- Links to modify your booking;

- Direct access for web check-in;

- Information related to luggage policies;

- Options to change your seat on board;

- Required documents for your travels;

- Details regarding group travel.

Specific guidance is also available for traveling with children, unaccompanied minors, and support for expectant mothers.

The Airline Companies feature provides you with all relevant information for your journey with your chosen airline.

Lost Luggage Concierge

FLIO ensures the safety of your luggage and offers a 24/7 Customer Care service to assist in situations involving loss or delays in luggage return. Your luggage will be returned within 48 hours, or you will receive a compensation payment added to what you may receive from your airline.

Register your suitcase and link it to your flight! FLIO will handle your luggage with care.

The FLIO Team wishes you safe travels.

How do I keep my flight history?

- Log in to the application with the same credentials you used before the update (email and password)

- If you do not remember your password, register a new account using the same email address and create a new password. Your flight history will be retrieved automatically.

- If you have already created a new account using a different e-mail address from your previous FLIO account, you will not find the flight history from your previous account. We can upload it for you to your new account. Please contact us at customercare@sostravel.com and send us the following information:

- The e-mail address of the new account

- The e-mail address of the previous FLIO account

We will restore the flight history in the new account and inform you when it is available. Past flights can be found in the "FLIGHTS" tab.

How to register a flight?

To register a flight, go to the Homepage and select the entry method from the drop-down list on the side. Or go to the flights tab and add a new flight.

Here you can scan the boarding pass or enter the flight details manually, either by selecting the flight date and entering the flight number or by selecting the flight date and entering the departure and arrival airports.

You can also add a flight from the 'Schedules' section located within an airport page. Click on Schedules and select the airport of interest. Once you have found the desired flight, simply click on it and then on 'ADD TO MY FLIGHTS'. The flight will appear in the Flights section.

How do I register a past flight? 

You can register a past flight via the "Add flight manually" button in the add flight section. You will be able to enter all your flight details, save and find the flight in the Past Flights tab.

How to add the FLIO widget  (android)

1.On the home screen, tap and hold an empty space.

2.Tap Widget.

3.Scroll through the list of available widgets. Select the FLIO widget and tap and hold it.

4.Slide the widget to the desired position.

How to import a flight from the calendar?

You can connect your Apple or Google calendar with the new app via

The Connect and Synchronise button on the homepage.

Where can I upload the boarding pass for a flight?

You can save your boarding pass directly on the flight page by clicking on the 'Boarding Pass' tab. The boarding pass can be added by scanning it with your phone's camera. When you need it, you can still find it on the flight page by clicking on the "Boarding Pass" tab.

What is Lost Luggage Concierge?

Lost Luggage Concierge is our unique service that assists you if you lose your luggage on arrival at your destination.

Our customer service, available 24/7 in 6 languages, provides you with assistance by phone, SMS, chat and email and informs you in real time about the location of your luggage.

We return your baggage within 48 hours or refund up to 4,000 euros. More details in our Terms and Conditions.

How to log out of the app?

To log out of the app, simply open your profile by clicking on the tab

"My Account' tab. Then scroll to the bottom of the page and click on the 'Log out” option.

What is flight compensation?

In the Flight Compensation section you can submit a claim for compensation in the event of a flight cancellation, delay or overbooking.

All registered flights will be scanned and you will be informed if they can be refunded.

Problems with booking or payment?

We are sorry to hear that you were unable to pay via FLIO. Please send a screenshot of your booking payment to customercare@sostravel.com so that our support team can assist you. Or write to us via Chat on the homepage.

How to activate or deactivate Push Notifications?

Go to the 'My Account' tab > My App Permissions > Notifications - Allow or Disallow

How to delete an account?

Go to the tab "my account" > my account (button where your name is - change your user data) > scroll to the bottom of the page and you will find the words "delete profile".