Edea - Manage bills & claims

Overview

The Edea Mobile app provides users with insights regarding their consumption, billing details, deadlines, and payment statuses. Through the app, you can handle issues related to supply interruptions or service difficulties and locate customer service centers and authorized payment institutions. Additionally, it sends notifications about selected accounts and alerts concerning planned outages for network maintenance.

The application features a menu consisting of 8 options:

1.Claims：Allows users to file complaints regarding supply issues or other technical difficulties。

2.Care Centres：Provides a geolocation feature for finding Edea's commercial offices。

3.Consumption：Accesses your consumption history from the previous twelve months。

4.Invoice：Shows the due dates, amounts, and payment status (paid or unpaid) for the last twelve invoices on your account. If there is an outstanding balance, the app facilitates payment via credit card。

5.Payment Locations：Identifies nearby locations where Edea bills can be paid based on your current location。

6.News：Delivers updates and institutional information related to Edea。

7.Profile：Allows users to link and manage multiple accounts to obtain specific information。

8.Notifications：Sends updates and announcements regarding the accounts linked to the application。

To link accounts to the app, users need to input the branch number, account holder name, and the relevant details found on their invoice.

Our Service

- We promote the development of 17 localities in Buenos Aires. Our service reaches more than 1.5 million permanent people and almost 3 million in the summer season, in a concession area of 105,000 km2

- We provide energy to 5 industrial parks, 32 electric cooperatives, the main tourist and seaside cities of the country and agricultural, livestock and industrial production regions.

- We operate a complex and high-tech system with 750 MVA of installed power in High Voltage and a double link to the Argentine Interconnection System (SADI).

- Our team is made up of more than 755 people who work to ensure an essential service that is always available.

- We focus on the excellence of the operation, the constant improvement of the service and the innovation and incorporation of new technologies, in addition to their constant maintenance and expansion.

- As an essential part of our commitment, we provide differential attention to our users through different channels (Virtual Office, WhatsApp, App, Telephone Service and face-to-face in our Commercial Offices).

Vision

Our talents

- The heart of our company is our people and training is a fundamental tool for the development of our talents.

- That is why we update our knowledge permanently. To be more efficient in the operation of our service, improve the experience of our users, anticipate challenges, identify new opportunities, continue to innovate, promote equality, positive leadership and carry out sustainable management.

We work for people

- Our teams work every day to ensure the best experience for our users.

- We provide unique and differential care through different channels, which adapt to the needs of each territory from creativity, resilience and the link with the communities.

- From our User Experience Center we generate closeness with people through empathy and active listening to give them concrete and personalized responses.

- We develop innovative, friendly and intuitive digital tools so that people can self-manage their service from the comfort of their home.

Management Systems

As an essential part of our commitment, we seek to constantly improve our processes, to optimize the quality of the service we provide to people, with a unique and differential attention.

We implement management systems that are based on international standards, which are subject to strict audits annually. They are based on the latest technology available to the industry, for the operation of the service, administration and user care.

ISO 9001:2015 – We have a Quality Management System according to IRAM ISO 9001:2015 standard.

Its scope is the Provision of the Electric Power Distribution Service, considering User Service, Reading, Billing, Maintenance and Operation of the Network, Safety on Public Roads and Emergency Operational Plan.

ISO 14001:2015 – Environmental Management System.

We work under an integrated quality, environmental and safety management system. Respect and care for the planet has become a common duty of all social actors, and we are convinced that we can make a significant environmental contribution, promoting practices that have a community reach.

- For its part, ISO 45.001 specifies the requirements for an occupational health and safety management system and provides indications for its use, allowing organizations to provide safe and healthy work, prevent accidents at work and health problems.

- It should be noted that during 2025 an integrated audit was carried out where theEnvironmental Management System (ISO 14001:2015), the Quality Management System (ISO 9001:2015) and the Occupational Health and Safety Management System (ISO 45001:2018) were recertified.

Virtual

OfficeWe develop innovative, friendly and intuitive digital tools so that people can self-manage their service from the comfort of their home.

We have web and mobile applications, and from our User Experience Center we promote a bond of closeness with people through empathy and active listening to give them concrete and personalized responses.

GNAT

Operational Management System We have the latest technology for the remote management, in real time of our service, through digitized and georeferenced networks and applications that allow us to speed up the technical attention and maintenance of our assets.

SAP

Business Process Management System We manage our financial processes, budgeting, procurement, logistics and control of new projects through the most modern version of this world-class system.