Cisco Jabber - Work communication & collaboration

Cisco Jabber™ for Android is a collaboration application that offers presence, instant messaging (IM), cloud messaging, voice and video calling, as well as voicemail features on Android smartphones, tablets, and Android Wear devices. Users can elevate their Jabber calls to multi-party conferencing with Cisco Webex® Meetings. This integrated collaboration solution is compatible with both on-premise and cloud-based collaboration setups.

How do I use Cisco Jabber on Android?

Bear in mind that to enter the Jabber application, you will need to ask your system administrator about the sign-in method and account information. If other Voice over Internet Protocol (VoIP) calling apps are running in the background, you must close all of them first to prevent conflicts that can cause unpredictable behavior. Furthermore, you will need to connect to a corporate network before using the app.

Once all of the requirements are settled, you can now open and sign in to Cisco Jabber. The 'Contacts' screen will greet you if your sign-in is configured for instant messaging, presence, voice, and video calling. If it redirects you to a ‘Keypad’ screen you are only customized for voice and video calling. To navigate in most screens, you will often need to swipe to right.

If you access the navigation drawer of the mobile app, you will be presented with tab sections, wherein you can use more of its functions and features. On your profile section, you will be able to view and edit your availability status. Moreover, you can edit your app settings and tailor them to your liking. This collaboration platform, unfortunately, suffers from many time-out issues. You will probably need to uninstall and reinstall multiple times.

Excellent offerings but has too many issues

If you are only looking at its features, you will probably be easily impressed with this program. However, Cisco Jabber's mobile application badly needs to be overhauled, specifically its performance. The truckloads of time-out issues that happen every time you try to use its service will really be annoying.

Key features of this application include:

• High-quality voice and video communication with compatibility to Cisco TelePresence and other audio/video devices

• IM and presence in on-premises, Webex Messenger, or team messaging deployments

• Visual voicemail

• Easy escalation to Webex meetings with a single tap (via the Cisco Webex® Meetings app)

• Meeting controls in Cisco Meeting Server (CMS) meetings and Webex CMR meetings

Device and Operating System Requirements:

Cisco Jabber for Android Release 14.0 is officially supported on the following Android devices:

• Blackberry: Priv

• Fujitsu: Arrows M357

• Google: Nexus 5/5x/6/6P/7/9, Pixel, Pixel C/XL/2/2 XL/3/3 XL/4/4 XL/4a 5G

• Honeywell Dolphin: CT40, CT50, CT60

• HTC: 10, A9, M8, M9, X9

• Huawei: Honor 7, Mate 8/9/10/10 Pro/20/20 Pro, Nova, P8, P9, P10, P10 Plus, P20, P20 Pro, P30, P30 Pro

• LG: G3, G4, G5, G6, V10, V30

• Motorola: Moto G4, G5, G6, Moto Z Droid

• Nokia: 6.1, 8.1

• OnePlus: One, 5, 5T, 6, 6T , 7T, 8, 8 Pro and 8T

• Samsung: devices that meet the minimal hardware requirement

• Seuic: Cruise 1

• Sonim: XP8

• Sony Xperia: XZ, XZ1, XZ2, XZ3, Z2, Z2 tablet, Z3, Z3 Tablet Compact, Z3+, Z4, Z4 TAB, Z5, Z5 Premium, 5 Mark II

• Xiaomi: Mi 4/4C/5/5S/6/8/9/10/10 Ultra/A1/Max/Mix 2/Note/Note 2, Pocophone, Redmi Note 3/Note 4X/Note 5/Note 6 Pro

• Zebra: TC51, TC75X

Cisco Jabber for Android Release 14.0 is also supported on a couple of Chromebook models.

For more details about specific Android OS versions, Chromebook support, and potential updates, refer to the Release notes.

It's crucial to note that when connecting to Cisco Unified Communications Manager, administrators must set up the correct configurations for Cisco Jabber for Android to ensure proper connectivity. For detailed instructions, consult the Cisco Jabber Installation and Configuration Guide.

Please be aware that certain features mentioned may vary depending on your system configuration. Contact your IT administrator to determine the available features tailored to your needs.

Parts of Cisco Jabber are governed by the GNU Lesser General Public License (LGPL) and credited to Erik Walthinsen omega@cse.ogi.edu (Copyright © 1999).

Cisco, Cisco Unified Communications Manager, and Cisco Jabber are trademarks of Cisco Systems, Inc. Copyright © 2013 - 2020 Cisco Systems, Inc. All Rights Reserved.

Send feedback to jabberfeedback@cisco.com.