Buson - Bus ticket booking & discounts

Book your bus tickets and enjoy a 10% discount on your first purchase to explore Ceará, Rio de Janeiro, São Paulo, and many other amazing destinations across Brazil! With the referral program "Indique e Ganhe," you can share your R$ 10 discount coupon with friends, and both of you benefit! 🤝

Furthermore, for every purchase made through the Buson app, you receive the VIAJAMAIS coupon—a reward that enables you to embark on more trips without overspending. This coupon offers exclusive discounts valid for 20 days, and it is automatically renewed with each new purchase.

Take a look at the benefits of downloading the Buson app, your virtual ticket counter, to buy bus tickets:

● Enjoy a 10% discount on your first purchase with the APPBUSON coupon

● Numerous promotions on bus tickets for various destinations;

● We partner with over 300 bus travel companies;

● Access to more than 70,000 bus travel routes;

● Pay for your bus ticket via PIX or in up to 12 installments on your credit card;

● Easy and cost-free cancellation of tickets directly through the app;

● Exclusive discounts on bus travel routes

● Convenient boarding with a QR Code on the platform for added comfort during your bus journey.

● Receive the VIAJAMAIS coupon with every purchase in the app, allowing you to take advantage of exclusive discounts to use within 20 days.

Ready to buy bus tickets with exclusive discounts and convenience? Don’t wait any longer; download the Buson app now!

If you have any questions

Reach out to the Buson Expert Team:

#VaiDeBuson

Established in 2013 as Guichê Virtual, Buson has over a decade of experience in the road transport sector, focusing on online bus ticket sales. Since 2018, it has been developing tools for managing performance for partner transport companies, covering aspects from ticket sales and route management at physical counters to inventory integration on Buson's online platforms and financial solutions.

How to exchange bus tickets: learn everything about the subject!

Exchanging a bus ticket may seem complicated, but with the right information, the process can be quite simple. 

Below, we've put together a comprehensive guide to help you understand how bus ticket exchanges work and what you need to know before making any changes.

Exchange tickets

Unforeseen events can occur both before and during your trip. Therefore, it is essential to understand how the exchange and refund policies for bus tickets work before making your purchase.

The National Land Transport Agency (ANTT), responsible for regulating road transport in Brazil, establishes the rules for refunding and exchanging tickets. 

Knowing these rules is essential for anyone planning to travel.

Although there are specific particularities for each company, ANTT Resolution 4,282/2014 offers an overview of passenger rights in relation to bus tickets.

This same resolution also determines the validity period of tickets, which is up to one year from the date of issue. However, to make the most of this period, it is important to be aware of the deadlines for exchanging tickets or rescheduling your trip.

Want to know more about this subject? Keep reading this article and find out everything about the rules for exchanging and returning tickets to ensure a smooth bus trip.

How do I reschedule or exchange tickets with Buson?

We have separated several frequently asked questions about the ticket exchange or rebooking process to clarify each point for you, check it out:

What is the difference between exchanging and rescheduling a trip?

Ticket exchanges are made before the trip with Buson and are free of charge . To do this, simply contact the website's staff.

The deadline for changes is up to 3 hours before boarding, but may vary depending on the bus company and the route it operates. Always check the purchase voucher for the deadline for changes and cancellation of your trip.

Rescheduling takes place after the trip, if the passenger does not board, and must be done directly with the bus company, paying a fine of 20% of the ticket price.

Attention! Rebooking may or may not be available depending on the travel regulatory body.

To contact our customer service team, you can choose between calling (11) 2626-9632 or directly via WhatsApp by starting a conversation using the link: get in touch .

Pay attention to opening hours and have your order number and document to hand if you have already made a purchase.

Can I make changes to my ticket details?

Yes, it is possible to change tickets that were purchased through the Buson website or app, and to do so, you must contact our team within opening hours.

Changes must be requested up to 3 hours before boarding and the ticket cannot have been collected at the bus station.

If you need to change the date or time of your trip, the new ticket must be of equal or lesser value than the one you purchased.

Can I transfer my ticket to someone else?

Yes, it is possible to transfer the ticket to another person. To do so, please pay attention to the deadline for making changes to the ticket.

For this change, the new passenger's full name and identity document number will be required.

What is the deadline for exchanging my ticket with Buson?

As we said before, exchanges can be made up to 3 hours before the scheduled travel time, but the sooner, the better.

It is important to pay attention to our opening hours. If you are unable to contact us, you should contact the company responsible for your trip, either by phone or directly at the bus station, at the service desk.

Is there a charge for changing or rescheduling my trip?

As we explained in previous topics, Buson makes changes at no additional cost . To do so, simply contact our customer service team at least 3 hours before your departure time.

Rebooking your ticket is a procedure carried out directly with the bus company, at the bus station service desk.

If you miss your trip for any reason, you can reschedule by paying a fee of up to 20% of the ticket price, at the discretion of the bus company according to regulations, and the ticket is valid for up to 1 year for use.

We would like to emphasize that rescheduling may or may not be available, depending on the travel regulatory body.

How can I rebook a ticket that I didn't use?

You must go to the bus station with your identity document, your ticket in hand (if you have collected it) and request a rescheduling at the service desk of the company responsible for your trip.

The ticket is valid for 1 year from the date scheduled for travel. Bus companies usually charge a fee of 20% of the ticket price for this service. 

Again, it is important to note that rebooking may or may not be available, depending on the travel regulatory body.

I already have my boarding pass. Can I make changes?

If you have already collected your ticket at the bus station, whether for exchange or cancellation, you must return the ticket to the bus company responsible for the trip.

For cancellations, the deadline is up to 3 hours before the trip to cancel the purchase. For exchanges, the deadline is the same, you return the ticket and they issue another one with the change made.

Oh! And don't forget to check the bus company's opening hours at the bus station.

Tips for exchanging bus tickets

Now that you understand how our exchange policy works, I will share some fundamental tips that you need to pay attention to when purchasing your bus ticket .

1. Check the shipping company's rules

Each bus company has its own policies and rules for exchanging tickets. 

It is essential to check directly with the company or on the official website what the conditions are for making the exchange. Some companies allow you to exchange tickets up to a few hours in advance, while others require a longer period.

2. Pay attention to the deadline for exchanging tickets

Normally, bus companies allow you to exchange your ticket up to 3 hours before boarding time. 

If you are planning to exchange your ticket, please make sure to do so within this timeframe to avoid losing the amount paid. After this timeframe, the exchange may no longer be possible or may incur additional fees.

3. Understand the rates and tariff differences

When requesting a ticket change, change fees may be charged, which may vary depending on the transport company. 

Additionally, if the new ticket is more expensive than the original one, you will need to pay the fare difference. On the other hand, if the amount is lower, some companies offer to refund the difference, while others do not refund the difference.

4. Check the channels available for exchange

Ticket exchanges can be done in several ways, depending on the company:

Online : Many bus company websites offer the option to change or exchange tickets directly online. This is usually the quickest and most convenient way.

Telephone : Some companies allow exchanges to be made over the phone. Make sure you have your purchase information on hand to make the process easier.

Points of sale : another option is to go to a physical point of sale, such as a bus station or company agency, where in-person service can help in more complex cases.

5. Have the necessary documentation

To exchange your ticket, you will need to present some documents, such as:

Identity document : with photo, such as ID, driver's license or passport.

Original ticket : whether printed or digital, you must present the original ticket you wish to exchange.

6. Understand the rules for refunds and cancellations

If you want to cancel your trip instead of changing your ticket, it's also important to be aware of the company's refund policies. 

Cancellations often need to be requested in advance and may involve a fee. Additionally, you may receive a partial refund depending on how far in advance of your trip you canceled.

Tips for a smooth trip, even with unforeseen events

Now that you know everything about Buson's policies and are aware of what other companies may require of you, I have prepared some additional tips to ensure that you are well informed and prepared to exchange your bus ticket:

Plan ahead : The sooner you decide to change your ticket, the better your chances of avoiding fees and securing a new seat on the desired date.

Check the terms and conditions : before purchasing your ticket, read the terms and conditions carefully to avoid surprises.

Keep receipts : Always keep any receipts of exchanges or communication with the company in case you need them in the future.

Conclusion

Understanding the rules and policies for exchanging and returning bus tickets is essential to avoid inconvenience and unforeseen events before and during your trip.

 The National Land Transport Agency (ANTT) guarantees the rights of passengers, establishing clear rules for refunds and ticket exchanges, but it is important to remember that each company may have its own specificities. 

Therefore, when planning your trip, find out in advance about the conditions and deadlines of each company to ensure a smooth experience without surprises. 

Being well informed is the best way to ensure that your journey goes as planned. To keep traveling, count on Buson! In addition to safe and comfortable transportation, you can count on the best exchange, return and refund policies when purchasing your bus ticket !