Air Astana - Travel booking & rewards

Your travel experience is now within reach:

• Quickly view your upcoming journeys

• Purchase flights and services using points or cash

• Become a member of the Nomad Club and begin earning points

• Manage your points — claim, redeem, transfer, or buy — all in one convenient location

• Monitor your advancement toward the next tier level

• Receive updates on new destinations and features

Changes to Nomad Club Programme

What are the changes to Nomad Club?

Nomad club members will earn Points on Spend-Based Accrual (SBA) and will get availability to select reward flights for different redemption limits.

What happen to the current Nomad Points?

All your accumulated points until 17 May 2024 will be automatically added to the points balance earned as per new points accrual logic.

What about elite status benefits and privileges?

There is no change to current benefits and privileges offered to Nomad Club elite statuses: Silver, Gold and Diamond members.

Do I have to make any changes in my account on Member Profile?

All the changes will be updated automatically, no actions required from your end. You may log-in to your member profile and manage your account online as usual.

What kind of features will be available on member profile?

You will have enhanced member profile, which will improve your digital customer experience. All Nomad Club functionalities will be available by one click: autofill of personal information during the booking, save your cards and travel companions, add Nomad Club virtual card and others.

When is the effective date of the changes?

The changes will take effect for travels on and from 17 May 2024 onwards.

What is Spend Based Accrual (SBA)?

For travels on Air Astana regular flights, members receive points and miles. Nomad Club accrues miles and points based on spending. Members shall receive fixed number points for each flown one-way segment depending on the fare cost shown on the ticket, for all flights from 17 May 2024 onwards. Accrual of points and for flights until 17 May 2024 shall be based on the ticketed point mileage.

What is the difference between old method and new method?

In old method, Nomad Points are calculated based on mileage between origin and destination. In new method, Nomad Points are calculated based on spent fare on a ticket, excluding taxes and additional surcharges.

Do I earn 100% Nomad Points based on the fare paid?

Points shall only be awarded for the ticket fare, excluding taxes and additional surcharges.

How do I calculate Nomad Points earned based on fare paid?

Our members for domestic flights within Zone -1* and Zone -2 (West Kazakhstan cities)**, will  receive fifteen (15) points for every 1,000 KZT spent. For flights between Zone-1 and Zone-2, members shall earn twenty (20) points per 1,000 KZT spent. International flights shall earn three (3) points per one USD spent.

Will the new SBA apply to all flights?

SBA will apply for travel on pure Air Astana operated flights only.

What about travels on FlyArystan flights?

Not applicable.

If I purchase a ticket for Air Astana flight issued by another airline using their document, will I earn Nomad Points on SBA?

Members will earn Nomad Points for  flights operated by Air Astana irrespective of ticket stock.

If I purchase a ticket for other airlines issued on Air Astana (465) document, will I earn Nomad Points on SBA?

Nomad Club points can be earned only for Air Astana own flights ( operated by Air Astana).

Are there any exceptions for accrual I need to know?

SPA and interline fares are eligible for revenue-based accrual if the monetary fare is visible on the ticket. Points for tickets issued on IT fares will be earned on the basis of ticketed point mileage.

Will the new SBA be calculated based on any currencies?

SBA will be calculated based on currency indicated on the ticket and that currency exchanged as per internal rate to Kazakh Tenge (KZT) on the day of flight for domestic flights and for international flights converted to US Dollars ( USD).

Do I earn Nomad Points upon payment for my booking?

As per current terms and condition, member earns Nomad Points upon flown.

Do I earn Nomad Points if someone else paid for my booking?

Nomad points are awarded to the passenger using the ticket, regardless of who paid for the ticket. Purchased but unused tickets do not accrue miles and points.

Do I earn Nomad Points for ancillaries purchase such as MyBAGGAGE, MySEAT?

Member will not earn Nomad Points for ancillaries’ purchase.

What about bookings under charter flights and group bookings on regular flights? Do I earn Nomad Points?

Members may earn Nomad points and flight segments only on eligible tickets. Award tickets, free tickets, employee discount tickets, , charter tickets, infant tickets, group tickets booked in booking class G, or tickets issued subject to special provisions are ineligible for points and flight segments accrual. Booking classes not eligible for accrual include I, R, U, X, N, G, O.

Do I earn Nomad Points on upgrade awards or any type of upgrade tickets?

Members traveling on upgrade awards or any other type of upgrade shall accrue points for the originally purchased economy class ticket.

How do I ensure I earn Nomad Points for my flights?

Member must provide their NC membership number when booking a flight and present physical or digital card at time of check-in.

How do I check how many Nomad Points I have earned?

Member can view Nomad Point balance and earning at Personal Member account at airastana.com or from monthly e-statement sent to your email. For easy access, member can download Air Astana mobile app where you can login and access your account anytime anywhere.

I book and travel before 17 May 2024. How will my Nomad Points be calculated?

You will still earn Nomad Points for travels before 17 May 2024 on distance based earning.

I book before 17 May 2024 for travel in October 2024. How will my Nomad Points be calculated?

You will earn Nomad Points upon completing your flight journey in October 2024 as per spend base. Nomad Points will be credited according to the travel date, not booking date.

Will I earn Nomad Points on my original ticket purchased on Air Astana in the event my flight is cancelled or on the involuntarily re-routed flight on other airlines?

As per current terms and conditions, members will earn Nomad Points on the original flight ticket purchased and upon completing the flight journey as per the original ticket.

What changes are in place on redemption side?

For your convenience redemption will be available on the main page of our new website. Which means you can easily access the functionality? And there three different amount of points limit required for your awards.

What benefits will bring the changes in redemption for me?

You can choose award tickets for lower amount of points based on your travel flexibility. You will have more convenience and freedom to plan your award travels.

Do I redeem Nomad Points to purchase ancillaries?

We are planning to introduce Nomad Point redemption for ancillaries’ purchase at the current moment you can use your points against MySeat at the check-in desks. 

Disclaimer

The information in this Frequently Asked Questions is correct at time of publishing.