AEONMALL Vietnam - E-commerce & Shopping App

For ten years, AEON MALL has embraced the concept of being a "Life designer," offering customers a convenient, varied, and distinctive shopping journey across malls throughout the country. 

Aiming for digital transformation and utilizing technology to improve customer interactions, AEON MALL is excited to introduce its E-commerce platform – AEON MALL PLUS.

Beginning August 8, 2024, AEON MALL PLUS will feature even more user-friendly shopping and payment options, alongside valuable tools such as E-vouchers, Minigames, and Reward Coins.

Features:

1.ONE-TOUCH SHOPPING – QUALITY FIRST

The products available on AEON MALL PLUS are sourced directly, guaranteeing both authenticity and high quality. The intuitive interface permits customers to easily select and purchase items with just one touch.

2.GREAT PRICES – EXCLUSIVE DEALS

Offering a broad selection of products, AEON MALL and participating stores present competitive pricing and a variety of promotions, enabling customers to fully benefit from their shopping experience effortlessly.

3.JAPANESE STANDARDS

Through the app, users can access customer service that adheres to Japanese quality standards. Any inquiries will be promptly handled by our dedicated customer support team with a simple touch.

Navigation & Services:

- Map Navigation: Helps customers find their favorite tenants and find the right route within the mall.

- Smart Lockers: Use a highly secure QR code scanning method to reserve, open, and close lockers, allowing customers to safely store their belongings and enjoy their shopping experience.

- Other Services: Provides guidance to customers regarding lost and found services, free WiFi, free wheelchairs, free strollers, and more.

Interaction & Socialization:

- Mini Games: Interactive games like the Lucky Wheel and quizzes are available within the app, allowing customers to participate and win attractive gifts.

- AEON Channel: Connect and communicate through the AEON Channel feature.

Account Management:

- Information Management: Customers can manage their accounts 24/7, view their points accumulation history, redeem coupons, and quickly manage and update their personal information.

Don't miss out on exceptional offers; download the AEON MALL Vietnam app today for a quality shopping experience that's both convenient and rewarding.

User Guide:

1. After downloading and installing, non-members can directly browse products and view promotions; registered members (quick login via phone number/email/Google/Facebook, basic information completed in 1-2 minutes) can unlock exclusive features such as points and benefits.

2. Online Shopping: Select products through the AEON MALL PLUS section, place orders and pay with one click, and enjoy direct sourcing guarantee of authentic products and exclusive discounts.

3. Offline Services: Use the "Map Navigation" to find stores and plan routes; scan the QR code to reserve a smart locker for your luggage; check the lost and found, free WiFi/wheelchair/stroller information, etc. in the service guide.

4. Points and Benefits: Show the "Member Code" in the app when making offline purchases to accumulate points; participate in lucky draws, quizzes, and other mini-games to earn points; points can be redeemed for coupons, physical gifts, or discounts on online orders.

5. Obtaining Discounts: Enable app notifications to receive real-time promotional alerts, or directly go to the "Promotional Activities" section on the homepage to view popular activities, participating brands, and rules.

FAQ:

Q: What is the core function of the AEON MALL Vietnam app?

A: It's an "online + offline" shopping service tool created by AEON MALL Vietnam. It supports online shopping and payment through the AEON MALL PLUS platform, as well as offline shopping, providing navigation, member points management, promotional event tracking, and other services, connecting the entire shopping experience.

Q: Can non-members use all the app's features? How do I register as a member?

A: Non-members can browse products and view events, but they can't accumulate points, redeem benefits, or use some exclusive offers. To register as a member, open the app and click "My Profile - Register." You can register using your phone number or email address, or quickly log in with a Google or Facebook account. Simply fill in basic information (such as name and contact information) and the process is complete. It only takes 1-2 minutes.

Q: How do I accumulate points in the app? What benefits can I redeem?

A: Points are primarily earned in two ways: First, by scanning your in-app "Membership Code" when shopping at AEON MALL Vietnam stores, you earn points proportional to your spending (e.g., 1-2 points for every $1 USD spent, with varying percentages depending on the category); second, by participating in in-app activities (e.g., new member registration gifts, inviting friends, and birthday quests).

Points can be redeemed for: ① e-coupons (e.g., 50,000 VND off a purchase of 200,000 VND); ② physical gifts (e.g., daily necessities, mall merchandise); ③ discounts on online orders (some items can be redeemed with points).

Q: Will I be notified of promotions in the app in real time? How can I quickly find current offers?

A: Enabling app notifications will notify you of new events (e.g., holiday discounts, flash sales). You can also view promotions directly in the "Promotions & Events" section on the homepage. This section displays popular events in a carousel. Clicking on one of these will take you to a dedicated section to view participating brands, promotional rules, and event dates.