Addison Lee - Luxury Taxi Booking

Experience daily luxury with Addison Lee, London’s premier taxi and courier service. Whether you need an immediate ride or want to schedule ahead, the platform offers seamless booking for taxis, minicabs, and couriers—available for immediate use or up to a year in advance. Choose between eco-friendly electric vehicles or iconic black cabs to suit any occasion, from business trips to special events.

Key Features and Services

Diverse Fleet Options

7500+ Vehicles: Select from taxis, minicabs, people carriers, accessible vehicles, executive cars, and courier services, ensuring flexibility for every need.

Sustainability Focus: Opt for environmentally-friendly electric vehicles, as Addison Lee is recognized as London’s most sustainable taxi and minicab provider.

On-Demand and Pre-Booked Services

Immediate Rides: In central London, get a taxi in under 10 minutes with the on-demand service.

Advanced Scheduling: Pre-book rides up to 12 months ahead, ideal for planning trips, airport transfers, or events.

Specialized Services

Airport Transfers: Enjoy stress-free travel with flight monitoring, ensuring pickups align with your arrival or departure times.

Courier Solutions: Rely on London’s largest same-day courier fleet for secure parcel deliveries, available 24/7.

Account Flexibility

Business and Personal Accounts: Tailored solutions for both individual users and corporate clients, with easy expense management and invoicing.

Round-the-Clock Support

24/7 Customer Service: Access assistance anytime for bookings, updates, or queries, ensuring a seamless experience.

Why Choose Addison Lee?

Luxury and Reliability: From classic black cabs to executive vehicles, enjoy premium comfort and punctuality.

Sustainability Commitment: Reduce your carbon footprint with electric vehicle options without compromising on service quality.

Unmatched Convenience: Whether you’re navigating London’s streets or arranging cross-city deliveries, Addison Lee offers efficiency and ease at every step.

We Promise:

Service: No matter if you value style, space, accessibility, or affordability, Addison Lee offers solutions tailored to your needs—whether you're booking a ride for yourself or sending a parcel.

Safety: Your security is our top priority. We maintain exceptional driver safety standards and collaborate with UN Women on driver training programs.

Business Accounts: Effortlessly oversee corporate travel with flexible invoicing and priority services.

Licensed by Transport for London: We are the only major operator in London holding a comprehensive 5-year license.

Customer satisfaction: Enjoy a Trustpilot score of 4.2.

Driver Ratings: Give feedback and rate drivers through the app.

FAQS

How can I cancel a booking?

You can cancel a booking on our website or mobile app by clicking on your upcoming journey and selecting ‘cancel’ or follow the link on your booking confirmation email and this will allow you to cancel the booking.

How do I amend a booking?

The quickest way to amend a booking is by logging in to your profile via our website or mobile app.

What is your waiting time policy for passenger vehicles?

Our standard waiting times are below:

For non-airport journeys, a grace period of five minutes is offered before waiting time is accrued. For ASAP bookings, your five minutes starts from the time the vehicle arrives. For pre-bookings, the time starts from the booked journey time. Once you’re into your 6th minute, we’ll charge you for additional waiting time.

For airport journeys, a grace period of 15 minutes is offered for domestic flights and 30 minutes for international flights before waiting time is accrued. After this period, you will be liable to pay a waiting time fee from the 16th minute for domestic flights and from the 31st minute for international flights. 

How do I get a receipt on the Addison Lee App?

Did you know all booking receipts are retrievable on our App for up-to 90 days?

With a few simple steps you are now able to download your receipts as PDF’s, see this quick demo guide:

Locate and download credit card receipts | Addison Lee App

How do I get a quote?

You can get an instant quote on the mobile app or on our website by entering all of the booking details before confirming the booking.

How do I make a complaint?

If you would like to make a complaint, please fill in the Get in Touch and one of our team will get back to you.

Do your vehicles have child seats?

Please note that we do not supply children’s car seats or baby seats in our vehicles so these cannot be requested or provided by our drivers. However, if you have your own car seat, we are happy for you to install them for the journey, but we cannot store them after your journey is completed.

I have a query, how do I contact Addison Lee?

You can submit a query via our contact form or contact us via our live chat on our website. Alternatively, you can contact us on 0207 3878888, our phone lines are open 24/7.

What is your cancellation policy?

We know that plans change, our cancellation charges are listed below:

Blog 

A Guide to Travelling to London Airports with Addison Lee

6th November 2024

Travelling to or from any of London’s major airports and need to book a taxi? It can be a daunting task, given the city’s size, traffic, and public transportation complexities. However, at Addison Lee, we provide a premium car service, offering a convenient and stress-free way to make your journey smooth and enjoyable. Here’s everything you need to know about travelling to London airports with us.

Why Choose Addison Lee?

Addison Lee has established itself as a reliable and professional car service provider in London. Here are a few reasons why we stand out:

Punctuality: We are known for our punctual service. Addison Lee tracks your in-bound flight and adjusts pick-up times accordingly, ensuring you’re never left waiting.

Comfort and safety: Our fleet consists of well-maintained, new, and modern vehicles that guarantee a comfortable and safe journey.

Professional drivers: All drivers are experienced, knowledgeable about the city, and trained to offer exceptional service.

Convenience: With options for larger vehicles, Addison Lee can accommodate families or groups with lots of luggage, making airport transfers hassle-free.

Sustainability: With a fleet of electric, and ZEC vehicles, every journey with us is either fully electric or 100% carbon neutral.

Established brand: we have been around for almost 50 years and are trusted by FTSE100 and Fortune 500 businesses across the UK.

Travelling to Major London Airports

Addison Lee can facilitate your travel to and from London’s key airports:

Heathrow Airport (LHR)

Gatwick Airport (LGW)

Stansted Airport (STN)

Luton Airport (LTN)

London City Airport (LCY)

Special Features Addison Lee offers:

Meet and greet service available.

30 minutes of free waiting time included in pick-ups.

Flight tracking ensures timely pick-ups even if your flight is delayed.

Professional drivers familiar with the airport layout to ensure efficient drop-offs and pick-ups.

Option for business class vehicles for added comfort.

Assistance with luggage.

Executive vehicles available for business travellers.

24/7 customer service

Booking Your Ride

Booking an Addison Lee car is straightforward. You can use the website or mobile app to schedule your pick-up. Here’s a quick guide:

1.Enter Your Details: Input your pick-up location and destination. For airport journeys, include your flight number for tracking purposes.

2.Choose Your Vehicle: Select from various vehicle options based on your needs, and the number of passengers.

3.Confirm: Review your booking details, confirm the ride, and make the payment. You’ll receive a confirmation email with your ride details.

Tips for a Smooth Journey

1.Book in Advance: using our mobile app or on the website

2.Provide Accurate Details: Include all relevant information like flight numbers and special requirements

3.Check Traffic: It’s wise to be aware of potential delays, especially during peak hours.

4.Driver details: Save the driver’s contact details provided in the booking confirmation for easy communication.

Travelling to or from any of London’s airports can be stress-free and enjoyable with Addison Lee. By offering reliable, comfortable, and efficient services, we ensure that your journey starts and ends with excellence. Whether you’re travelling for business or leisure, consider Addison Lee for your next airport transfer in London. Safe travels!