Accolade, Inc. - Integrated healthcare access

Personalized Healthcare emphasizes integrated access to benefits and clinical support directly from your mobile device. With your Accolade Health Assistant®, you now have the advantage of top-tier virtual urgent and primary care physicians. Additionally, you can easily communicate with our therapists and medical specialists. Our aim is to deliver comprehensive care that aligns with your personal objectives and timetable.

* Communicate securely with your health assistant, and easily connect via phone if necessary.

* Obtain information regarding coverage and benefits.

* Consult a physician virtually around the clock.

* Access mental health professionals.

* Seek a second opinion through our extensive network of specialists.

* Request assistance from your health assistant in locating a nearby physician or medical facility.

* Get clarity on your healthcare billing inquiries.

* Utilize the Accolade virtual wallet – share cards with your doctor directly from the app.

* Also, manage your prescription benefit card through the app.

If you don’t yet have an Accolade Health Assistant®, simply send your first secure message via the app, and you will be assigned a dedicated health assistant for your entire family. Your health assistant will take the time to understand your needs and aspirations, guiding you to make informed choices for you and your loved ones.

Careers at Accolade

Our people are the heart of Accolade. We are building a great and enduring business that truly makes an impact. At Accolade, we care deeply about the human beings we work with and serve. We are committed to building a workplace where all can grow and thrive. 

More than a job – it’s a life saving mission.

Our mission is to empower people through expertise, empathy, and technology to make the best decisions for their health and well-being.

Our Members are our why

Accolade provides care delivery, navigation and advocacy services to help every person live their healthiest life. While other companies rely on automation and bots, we know that delivering the healthcare people need takes a human connection. Our intelligent technology helps our care teams build lasting, personal relationships with everyone we serve. It also enables us to provide an exceptional healthcare experience our Members will love.

Our Core Values

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our Member’s life measurably better?

Be Fearless

We think differently. We do what’s never been done. We are reinventing healthcare every step of the way. 

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward. 

Genuine Care

We care deeply about the human beings we work with and serve. We have each other’s back. 

Embrace Reality

We bring the data, tell the truth, and trust each other. 

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun. 

The Accolade advantage for health plans

Accolade’s comprehensive suite of services helps health plans enhance member utilization and satisfaction to create long-term value. We empower health plans with options that deliver: 

Advanced virtual primary care:

Accolade physicians offer same-day appointments, often in as little as 15 minutes. Physicians establish long-term relationships and work alongside a member’s in-person primary care physician to support preventive, urgent, and chronic care. Our collaborative model integrates mental healthcare with physical health for a supportive experience improves access, reduces costs, and supports members when they need it most. 

Data-driven insights:

Using advanced analytics, Accolade identifies trends, predicts member needs, and provides actionable data to inform strategic decision-making. 

Technology-powered human connections:

We merge AI-powered technology with expert human support to power efficiency and ensure that members get the personalized care they want.