Zoho Assist - Remote support & screen-sharing

Zoho Assist - remote desktop software allows you to control a computer remotely directly from your Android device using the remote desktop app. Additionally, you can offer remote support for unattended computers. Help customers wherever you are situated. Provide seamless remote support to customers in their time of need.

Secure, versatile Android app for remote desktop access and support

Zoho Assist - Remote Desktop is a comprehensive app designed to deliver remote support and access to desktops directly from an Android device. It enables users to control computers remotely, whether to provide customer assistance or access unattended systems for maintenance and troubleshooting.

One of the standout advantages is the ability to effortlessly initiate remote support sessions. Users can send invitations from the game or share an invitation URL. The connection is established swiftly as soon as the invite is accepted. This capability ensures users can provide timely support to customers exactly when it's needed, enhancing the overall service experience.

For those in need of accessing unattended computers, the app caters to this requirement with ease, removing the necessity for the customer's physical presence. An additional feature includes multiple monitor navigation, which detects and allows seamless switching between connected monitors at the remote desktop, ensuring a comprehensive view for the user.

Easily invite customers to a remote support session

You can send an invitation for the remote session from the Zoho Assist - Technician app or share the invitation URL with customers. Once they accept the invite or click the URL, you will be instantly connected to your customer's computer.

Access unattended remote computers

Using the Zoho Assist - Technician app, you can manage your customer's unattended remote computer from anywhere. This allows you to troubleshoot on remote computers without the customer needing to be present.

Multiple monitor navigation

Navigate seamlessly between all monitors connected to the remote desktop. The app automatically detects the active monitor.

Take instant screenshots

Capture screenshots quickly with a single tap using Zoho Assist remote access software. These images can be used to review issues and troubleshoot later.

File transfer

During a remote access session, transfer files to and from your Android device. You can send and receive files even to a remote unattended computer.

Always secure

Zoho Assist utilizes advanced 128-bit and 256-bit AES encryption to ensure all remote support sessions are secure and dependable.

Picture-in-picture

This feature enables you to view the ongoing remote access session's screen outside the app while simultaneously navigating other apps on your mobile device.

How it works

Step 1: Open the Zoho Assist - Technician app and enter the customer's email address to invite them to the remote support session. Alternatively, share the URL directly with them.

Step 2: Once the customer clicks the invitation URL, they will be connected to the session. Now, you can see what the customer sees and remotely control their computer.

Step 3: Communicate with the customer and provide guidance. You also have the option to invite another technician to troubleshoot the issue together.

For feedback or inquiries, kindly contact us at assist@zohomobile.com.