WeCom - Business communication & collaboration

WeCom is a business communication and collaboration platform created by the Tencent WeChat Team. It provides users with a communication experience similar to WeChat while offering comprehensive integration with it. Additionally, WeCom includes productivity tools such as Event, Meeting, WeDoc, and WeDrive, along with flexible office automation applications for efficient corporate communication and management.

Millions of leading organizations have embraced WeCom, including names like Rainbow, P&G, Cartier, Walmart, Chow Tai Fook, L'Oreal, IKEA, Bank of China, PICC, Deppon Express, and Changan Automobile.

FEATURES

1.A User-Friendly Communication Interface

[Ease of Use] Delivers an instant messaging experience that aligns closely with WeChat.

[Reliable Storage] Allows real-time synchronization of messages across PCs, mobile devices, cloud storage, and other platforms.

[Efficient Communication] Empowers users to verify message read statuses for more effective conversations.

[Corporate Directory] Enables administrators to import and manage the corporate directory in bulk, making it easier than ever to locate colleagues.

2.Seamless Interaction with WeChat

[Exchange Messages] Connect with WeChat users through private or group messages.

[Contact Customers] Businesses can oversee and manage customer connections added by team members, as well as reassign clients from former employees.

[Customer Moments] Share posts regarding activity updates and product information in Moments to engage with clients.

[Customer Group] Group chats can accommodate up to 100 participants from WeChat, allowing members to utilize effective tools within these chats. Companies can also manage the group chats of former members.

[Company Pay] Leverage WeChat Pay for transactions with WeChat users, allowing companies to receive payments from members or distribute red packets.

3.Integration with Various Efficiency Tools

[Event Management] Through the "Make an Appointment" feature, you can easily check the availability of group members and select ideal times for events. Invitations are sent directly to the event app of each member.

[Multi-person Meeting] Host and participate in online meetings from anywhere, enabling document and screen sharing for up to 25 participants, while providing management tools for hosts.

[WeDoc] Offers real-time collaborative documents and spreadsheets, allowing modifications to be updated instantly without the need for file transfers.

[WeDrive] Provides 100 GB of shared space for seamless file sharing among colleagues. Permissions for this space can be customized for real-time syncing and enhanced data security.

[Business Mailbox] Facilitates sending and receiving business emails, with options to forward them to Group Chats as necessary.

4.Diverse Office Applications

[Basic Office Apps] Comes preloaded with essential office applications including Attendance, Approvals, Reports, Announcements, and Forums.

[Third-party Apps] Offers high-quality third-party applications and hardware that cater to mobile offices and other requirements, including smart attendance, unlimited screen casting, and meeting televisions.

[APIs] Supplies various APIs to simplify the integration of company applications.

5.Robust Security and Management Features

[Comprehensive Safeguards] With two decades of experience in offense and defense capabilities from Tencent, WeCom has become the first domestic office solution to achieve SOC2 Type 2 auditing and has earned numerous certifications, including ISO27018, ISO20000, ISO27001, ensuring robust data security for enterprises.

[Corporate Directory Management] Contacts can be imported in bulk into a centralized directory, facilitating convenient and accurate searches.

[App Management] Oversee all company applications and adjust authorized access settings. Additional features include message delivery by apps, customizable app menus, and asset libraries.

[Extensive Configuration Options] Configure employee identity details and manage permissions related to the corporate directory, with the ability to conceal departments or individual members as required.

FONCTIONS

Message Exchange with WeChat：Send chat messages and articles between WeChat and WeCom.

Contacts Management：Batch import contacts into a directory where they are managed in one place for convenient and accurate lookup.

Video Meeting：Have stable HD video conferences that are accessible from phones and allow sharing documents and screens among up to 300 participants.

Group Live：WeCom provides a Group Live Stream function that teachers could initiate on-line class with students.

Company Pay：Send employees red packets, as well as pay and receive money to/from employees.

Company-paid call: Enjoy up to 1000 minutes of company-paid phone talk time with multiple people at once. Workplace communication has never been this easy.

Enterprise Mailbox: Receive and check emails in real time and respond promptly using an email program geared for corporate customers.

File Disk: Manage company files in one place for easier access. Enjoy 100-GB storage for free or get expanded storage for a fee.

Manageable Group Chat: Configure exclusive admin permission for group owners, mute members, post group notices and create group chats of up to 2000 members.

Extensive Customization: Customize employee profiles, configure Corporate Directory access permissions, and hide departments/members as needed. Build a unique corporate image by adding a company logo or brand identity design on the launch page.

Attendance (Punch): Punch in/out of work at any place and time on the phone.

Report: Keep track of employees’ work progress by checking their work reports on the phone.

Approvals: Customize approval templates, configure approvers and CC recipients, and check application records.

NEWS

Tencent’s WeCom Sees User Growth Amid Capabilities Integration with Other Tencent Platforms

2022.01.14

WeCom, Tencent’s dedicated product for business communication and office collaboration, reached 180 million active users with more than 10 million companies and organizations last year, Tencent said at the WeCom 4.0 launch event in Guangzhou on Tuesday.

The news came as WeCom launched a software upgrade to integrate WeCom with the capabilities of Tencent Docs and video conferencing solution Tencent Meeting to enhance efficiency.

Moreover, the updates also allow users to access Weixin Channels and other services directly from the platform, giving more flexibility to companies and retailers doing business in China.

With the wider accessibility, users can find brands’ customer services on Weixin Channels, Weixin Official Accounts, Weixin Mini Programs, Search, Weixin Payment directly from WeCom without having to leave the app.

Corporates can also use the WeCom API to embed the software into their apps and official websites, allowing their consumers to find their customer service teams easily.

Since launching in 2016, WeCom has been gaining its popularity by helping companies accelerate their digital transformation. It’s also compatible with China’s most popular messenger app Weixin, allowing 500 million Weixin users to receive messages and documents sent from the corporate app without having to download the software. 

WeCom has become more relevant than ever in Chinese users’ lives over the past two years as more companies have shifted to digital operations. Brands like Blancpain are getting creative with the enterprise solution to drive repeat purchases and brand loyalty, including 1:1 livestreaming sessions with VIP customers that give the white-glove experience online. 

Another new function enables companies to connect with others in the same industry by creating an address book that includes all suppliers and distributors, making it easy to find upstream and downstream contacts. The address book can also be classified and managed hierarchically to ensure efficiency and maintain privacy.