Watsons ID - Shopping & beauty tools

The leading health and beauty retailer in Asia is now at your fingertips with the brand-new WATSONS APP! We’ve redefined the in-app experience to ensure that shopping is enjoyable and effortless. Explore incredible deals and exclusive offers anytime, anywhere with the Watsons mobile application.

Exciting features

Virtual Makeup Try - on: The app's #ColourMe tool enables users to virtually try on a variety of makeup shades and styles, and even experiment with complete "hot looks" curated by beauty professionals, allowing them to preview the effect before purchase and make more informed decisions.

Virtual Member Card: There is no need to carry a physical card. Users can open the virtual member card in the app while shopping in - store to collect points and enjoy member - only discounts, which is convenient and quick.

In - store Coupons and Vouchers3: The app may offer exclusive in - store coupons. Users can check the app regularly to avoid missing out on these offers, thus saving money.

Comprehensive Service Functions

Personalized Recommendation: Based on users' skin type, preferences, and budget, the app provides personalized product recommendations, making it easier for users to find suitable products.

One - stop Shopping: It offers a one - stop shopping experience, covering a wide range of genuine products such as skin care, makeup, perfume, and health products, meeting various needs.

Online Shopping Convenience: It provides convenient online shopping functionality, allowing users to purchase desired products anytime and anywhere. Users can also choose to pick up their orders at the store or have them delivered quickly.

Health Management Tools: For health - conscious users, the app is equipped with a BMI/BMR calculator to assist with achieving wellness goals, and offers the latest health and beauty trend information.

Reliable Product Quality: The products sold on the app are directly supplied by brand - owners, ensuring quality. Additionally, users can verify product authenticity by scanning the integral barcode through the app.

NEWS

AS Watson Boosts Global Expansion by Unveiling its 16,800th Store Worldwide

02 December 2024

AS Watson announced the grand opening of its 16,800th store worldwide, further consolidating its position as the world’s largest international health and beauty retailer, with a portfolio of 12 brands operating across 29 markets. This store was opened in Rotterdam, marking a remarkable milestone in AS Watson’s ongoing expansion and its commitment to delivering a seamless and exceptional O+O (Offline plus Online) customer experience.

Dr. Malina Ngai, Group CEO of AS Watson, expressed her excitement at the store opening ceremony, “The opening of our 16,800th store represents more than our growth as a company - it symbolises our commitment to serving the communities worldwide. With every store we open, we create jobs, foster customer relationships, and build lasting trust.”

“16,800 is a number with special meaning in Chinese culture. The number 6 symbolises ‘everything goes smoothly’ while 9 represents ‘good fortune’. We embrace the special meaning of this milestone and look forward to a future of lasting success and prosperity, not only for our business growth but also in extending these best wishes for a brighter future for the world during this festive Christmas season,” Malina added.

Commitment to Continuous Growth

Ed van de Weerd, CEO of AS Watson Benelux, remarked, "We’re honoured that AS Watson’s 16,800th store worldwide opens in vibrant Rotterdam, demonstrating AS Watson’s steadfast commitment to growth in the Benelux region and globally. As the No. 1 health and beauty retailer in the Netherlands, Kruidvat serves its customers with nearly 1,000 O+O stores and over 24,000 passionate colleagues, and has become an integral part of many Dutch people’s lives.”

The brand-new store will serve over 11,000 customers every week. As one of the largest Kruidvat stores, it spans over 770 square meters and is designed to enhance O+O shopping experience with clear in-store navigation. The store offers an extensive assortment of over 36,000 products, making it the largest selection among all Kruidvat stores.

The newly launched Kruidvat app delivers personalised offers and health advice to customers, enabling them to effortlessly manage their shopping lists and track their points balance, ensuring they always get the best deals. Additionally, the app's streamlined checkout process enhances convenience with click-and-collect options.

Looking ahead, AS Watson remains committed to innovation and excellence in customer experience, and will continue its growth journey with the purpose of putting a smile on the customers’ faces today and tomorrow.

About AS Watson Group

Established in 1841, AS Watson Group is one of the world's longest-standing and most recognised retail companies with roots in Asia. Today, the company operates over 16,800 stores across 12 retail brands in 29 markets, employing 130,000 people globally. This makes AS Watson Group the largest international health and beauty retailer in the world.

In the fiscal year 2023, AS Watson Group reported revenue of US$23 billion. The company's technology-enabled O+O (Offline plus Online) platforms serve over 5.5 billion shoppers annually, seamlessly integrating physical and digital retail experiences.

AS Watson Group is also a member of the world-renowned multinational conglomerate CK Hutchison Holdings Limited, which has four core businesses ‐ ports and related services, retail, infrastructure and telecommunications in

Watsons Fuels Growth by Opening Asia's 8,000th Store

08 November 2024

Watsons, Asia’s No.1 health and beauty brand, supercharges the growth by opening its remarkable 8,000th store in Asia today. Located at SM Mall of Asia in Manila, the new store highlights Watsons' unwavering commitment to enhancing O+O (Offline plus Online) customer experience.

Dr. Malina Ngai, Group CEO of AS Watson Group, officiated the opening ceremony, “Today, I’m excited to celebrate the opening of Watsons’ 8,000th store in Asia, marking a significant milestone in our global expansion. The Philippines has been selected for this momentous occasion because it’s one of the fastest-rising economies in Asia and a strategic market for AS Watson. This vibrant and highly potential market has a young demographic that increasingly focuses on health and beauty, aligning perfectly with Watsons’ expertise.”

“8,000 represents a vast network that makes our products and services more accessible to customers everywhere. Combined with our O+O model, we are committed to serving the community anywhere, anytime. Each store creates local jobs, customer loyalty and strengthens brand trust. Special thanks to our dedicated team around Asia for making this possible.” Malina added.

Watsons began its journey in 1841. Over the years, it has transformed from one small dispensary in Hong Kong to Asia’s leading health and beauty retailer, now operating 8,000 stores in Asia. While Watsons has evolved with the times, its purpose remains unchanged: to put a smile on our customers’ faces, today and tomorrow.

Elevated O+O Shopping Experience

The new store is meticulously designed to enhance the shopping experience with a spacious layout and a stylish, contemporary design that meets customers’ diverse needs. Designated zones include a Premium Beauty zone featuring latest trending exclusive brands, advanced skin analyser, and dermatologist-recommended products. Meanwhile, Sustainable Choices zone offers a refill station for selected Naturals by Watsons products, along with a wide array of Clean Beauty products to empower customers in living sustainably.

The store has also introduced more self-checkout counters and Click & Collect services, allowing customers to effortlessly order online and swiftly pick up their purchases in-store within 30 minutes. To create a seamless O+O customer experience, Watsons Philippines has introduced an innovative online Health Supplement Advisor that guides customers to find the right product and offers personalised health consultations with pharmacists via live chat.

Danilo Chiong, Managing Director of Watsons Philippines, expressed excitement about the store opening, “Watsons operates over 1,100 stores in the Philippines, and we’re thrilled that the opening of Watsons’ 8,000th store in Asia is taking place here. This achievement showcases our commitment to providing the best health and beauty products and services, both offline and online. We look forward to continuing to deliver exceptional O+O shopping experience to help our customers Look Good, Do Good and Feel Great.”

The opening of Watsons’ 8,000th store in Asia marks not just a significant milestone for the brand but also a promise of innovation. Watsons will continue to expand its footprint and remain dedicated to meeting the evolving needs of its customers, ensuring that each visit is a delightful experience.

Growth in Indonesia

Meanwhile, in Indonesia, Watsons has been rapidly expanding throughout 2024, with new stores opening across the market. By the end of the year, this growth will bring Watsons Indonesia’s store count to 168, solidifying its position as a leading health and beauty retailer in the region. Watsons will continue to grow, reaching more and more locations to cover the entire archipelago of Indonesia.

FAQS

How to be an ELITE member?

You will automatically upgraded to ELITE as your purchase reach 2.5 mio par year at Watsons offline and / or online.

What is Click and Collect Express?

Our delivery method that ordered items on online store are picked in physical store, and you can come to the store to pick up the order.

how long does it take to be able to pick up items at the store?

By using the click and collect express service, you can pick up items at the store within 1 hour after the payment confirmation.

How to pick up order at the store?

Once your order is ready for pick-up, you will receive a SMS notification on your order Collection details and a 6-digit number or you can retrieve your 6-digit pick up code under Order History and please present your 6-digit number for verification purposes at store.

How can I check the accumulation point in my account?

You can log in to your account and check the point on your account summary, or click ‘Points Balance/Transaction’ under Watsons Membership to see the history of your point transaction.

If I return a product that I’ve purchased because of some reason, will the point earned to my account diminished?

1. If you choose to change the product with a same value, then no point will be diminished.

2. If you choose to return the product, the point that you’ve earned before will be diminished from your account and you will receive cash money from your product return.

3. If you want to return the product and your point isn’t enough to be diminished, you can only change a product with the same value.

4. If you want to return the product that you redeemed before with full or some points, you can only change with the product which has the same value because the points that have been redeemed cannot be transferred back.

How to activate Watsons membership card online?

1. Visit www.watsons.co.id or download Watsons Indonesia mobile app on the App Store or Google Play Store.

2. Click sign up / activate card.

3. Fill the card number and 6 digit of your password.

4. Click Submit.

5. Follow the instruction showed on screen and make sure to re-check the personal information you’ve filled before finishing the activation process.

*For the account password, make a password length 8 – 20 digit and contain at least 1 number and a capital alphabet. Example: Watsons1

6. Complete the activation process by putting the activation code sent to your phone number via SMS.

Comments

App is slow, clunk, and litered. A lot of the times when i tap a product, it won't take me to the product's page even after waiting for a whole minute. Try tapping anything and the response is either very slow, or non existent. • Bad categorization and navigation. Some products are placed in the wrong category, which makes it hard to find the products you want. • I haven't had any negative experiences regarding payment and shipping. The app is just terrible imo.

App freezes and crashes all the time, and keep saying it's not responding. Some items are not available on the app, while when I checked in the store, it's available and there's a lot of stock of it. This is the first time I have bad experience while using the app. Please fix the app asap, I really love to buy from watsons app, but now it's getting tiring to even scroll :(

I tried to order some products and used a promotion code for a discount. After I completed the payment, Watsons canceled my order. They said it was due to one item being out of stock. The refund process turned out to be frustrating. I had to reach out to Watsons first, then wait about 14 working days to get my money back. When I wanted to place my order again, I found out that I couldn't use the promotion code anymore because it showed as already used, despite the cancellation from Watsons.

That sounds frustrating! It’s definitely not ideal when an app won’t open from the list. Having to go through the Play Store just to get to it is a bit of a hassle. Hopefully, you can find a fix soon so you can access it easily again.

Horrible user experience. Facebook login/register not working. Mobile phone login/register not working. I am stuck at the create new password section. I have used 8–20 characters, with combination of uppercase lowercase alphabet, symbol and number. Yet it keeps saying your new password doesn't match our requirements. Also, it keeps insisting us to grant it notification and location permission. I have dismissed the request screen one hundred times and it persists. No respect for user's choice.

I have try to order some products, using promotion code to get discount. After payment completed, my order got cancelled by Watson's itself. They said it is because there is no stock for 1 item that I bought. Unfortunately, the refund system wasn't good enough. I have to contact Watson's first, then I have to wait estimated 14 work days to get my money back. I want order again, but surprisingly, I cannot use the promotion code again because it already used, even though it was cancelled by Watson's.