SSENSE: Luxury Shopping - Luxury shopping & recommendations

The SSENSE app simplifies mobile shopping with an endless scroll featuring the latest luxury designer items, highly tailored fashion and lifestyle suggestions, user-friendly search filters, and a smooth checkout process among various other innovative functionalities. 

Discover the season's freshest offerings from both established and up-and-coming designer labels across women's, men's, children's apparel, and EVERYTHING ELSE™, including names like Gucci, Balenciaga, Off-White, Essentials, Nike, SKIMS, Aesop, Byredo, and countless more. Opt in for notifications to stay informed about exclusive launches and shopping events as well as Sale season alerts. By logging in with your SSENSE account, you can maximize the app's personalization features and enhance the relevance of its curated designer and style recommendations.

We are currently able to ship to over 150 countries, with our mobile application and customer support available in several languages including English, French, Japanese, Korean, and Simplified Chinese.

Features

HYPER-PERSONALIZED RECOMMENDATIONS

The homepage of the app is customized for you, providing a curated selection of luxury designer fashion based on your tastes and past purchases. With consistent use of the app, the recommendations become increasingly aligned with your preferences. The design of the app reflects your distinctive style, highlighting your favorite luxury brands and categories alongside new designer collections. Utilize our enhanced search filters to effortlessly find products in your preferred sizes from our vast brand selection. Custom homepage elements feature highlights of new arrivals from luxury brands you've explored, recently viewed styles, items on your wishlist, and specific category spotlights that align with your favored designer styles.

INTUITIVE PRODUCT DISCOVERY

Browse through over 60,000 products from more than 700 luxury and independent designer brands. The product display pages offer multiple viewing options for clothing, accessories, and lifestyle goods within our catalog, including complete looks to help you visualize the items in context. Each product page includes a breakdown of complementary pieces styled together and provides an effortless scroll to discover similar designer items. Other items from the same collection as your selected product are also shown, providing a comprehensive view of that season’s selections. With its selective recommendations for designer clothing and luxury lifestyle goods, the product display pages are thoughtfully crafted to aid you in uncovering more of what resonates with your taste.

SEAMLESS SHOPPING EXPERIENCE

Experience a smooth shopping journey from discovering products to easy checkout thanks to our minimalist, mobile-optimized app design. Your Order History section offers a clear overview of past and forthcoming orders, while adding styles to your Wishlist helps you keep track of the availability of items you're interested in. Checking out designer goods from your shopping bag is straightforward and stress-free, providing a transparent outline of payment choices, delivery options, and estimated shipping times. Customer support is readily available within the app to assist with any further questions regarding your shopping experience.

ABOUT SSENSE

SSENSE (pronounced [es-uhns]) serves as a global technology platform at the junction of culture, community, and commerce. Based in Montreal, it showcases a blend of established and emerging luxury brands across various categories such as designer menswear, womenswear, footwear, accessories, kidswear, activewear, petwear, home goods, tech products, and EVERYTHING ELSE™.

The platform has received acclaim for its role as an e-commerce leader as well as a creator of cultural content, averaging about 100 million monthly page views. Approximately 80% of its audience falls within the age bracket of 18 to 40.

USER GUIDE

1. **Personalized Browsing**

Log in to your account, and the homepage will recommend products based on your browsing and purchase history; use the filter function to quickly find sizes and brands.

2. **Product Discovery**

Browse over 60,000 items from more than 700 brands. Product pages include styling examples and outfit recommendations, making it easy to find similar styles and collections.

3. **Ordering and After-Sales Service**

One-click checkout in your shopping cart; track logistics in your order center; turn on notifications for sales and promotions; supports Simplified Chinese; and delivers to over 150 countries.

FAQs

1. **What types of products does the SSENSE app primarily sell? Are there any familiar brands? **

We primarily sell luxury designer goods, covering men's and women's apparel, children's apparel, shoes, accessories, as well as home goods, tech, and even pet clothing. We carry popular brands like Gucci, Balenciaga, Nike, and SKIMS, but we also feature many up-and-coming designer brands, making for a comprehensive selection.

2. **How do the app's "personalized recommendations" work? Will they become more accurate the longer you use it? **

Recommendations are based on your shopping history and browsing preferences. For example, if you've frequently viewed a certain style or purchased a certain brand, related items will be prioritized on the homepage. The longer you use the app, the more information we gather about your preferences, making our recommendations more tailored to your tastes, eliminating the need to search for your favorite styles.

3. **Can I see how the items will look when I shop on the app? Is it convenient for finding matching pieces? **

Yes, it is. Product pages feature "complete outfit examples" to visually demonstrate how the product will look when worn or used. They also highlight other items that complement the product, similar styles, and other products in the same collection, making it easy to create the perfect look without having to navigate to other pages.

4. **If I'm looking for products in a specific size, is there a quick filter function in the app? **

Yes, there are enhanced search filters. When searching for products, you can directly filter by your desired size to find the exact size from a large selection without having to click through each product page, saving time.

5. **Where does SSENSE ship? Is the customer service and app interface available in Chinese? **

Currently, we ship to over 150 countries, providing a wide coverage. The app interface and customer service are available in Simplified Chinese, as well as English, French, Japanese, and Korean, making it easy for Chinese speakers.