스카이라이프 - User-friendly experience & optimization

Skylife (KT Skylife) is a South Korean satellite and pay-TV operator offering TV and OTT content, combined cable/wireless services, and ultra-high-definition broadcasting. Users can view and change plans, request after-sales service, change their address, access customer support, and obtain emergency protection services through its mobile app. Recent UI/UX improvements make the user experience more intuitive and convenient.

The Skylife application has undergone a total transformation! 🚀

This latest update features a completely revamped user interface, resulting in enhanced usability.

✔️ The design is now more intuitive, allowing you to easily locate the features you need.

✔️ We have optimized the user experience to ensure faster and more convenient usage.

✔️ Attention has been given to even minor improvements—these subtle changes collectively enhance the overall experience.

Update your app now and enjoy the upgraded Skylife experience!

Key Features

The SkyLife mobile app allows subscribers to:

--View or change subscription plans

--Pay bills

--Check account details

--Request installation address changes

--Submit service/A/S (after-sales) requests

One-on-one customer support

--It also includes an SOS family protection service, with features such as:

--Real-time location tracking of dependents

--Harmful website/app blocking

--App usage time management

--Emergency alerts with one-tap notifications

--The latest update improved the UI/UX design, making navigation and service access more intuitive.

FAQ

What is the difference between a new subscription and a number transfer?

The differences between new mobile subscriptions and number transfers are as follows.

■ New registration is when you register with a new number that has not been used before .

■ Number portability is when you sign up with the same number you were using with your previous carrier.

2.I'm curious about how to sign up for mobile.

--If you don't have a SIM card

[1] After selecting the desired plan, select [Self-registration] → [Do you have a SIM card?] and select ‘No’ to apply for a SIM card.

[2] The SIM card you applied for will be delivered within 2 days.

[3] After receiving the SIM card, you can open an account by self-registration, or if self-registration is difficult, you can open an account by calling consultation (1588-8665).

--If you have already purchased a SIM card from a convenience store or online market

[1] Self-registration: Select the desired rate plan and click [Self-registration] → Select 'Yes' under [Do you have a SIM card?] → Complete registration

※ If you have difficulty signing up on your own, you can open an account through consultation (1588-8665).

3.Can customers living overseas open an account with a domestic eSIM?

Activating an account overseas may be difficult due to different communication networks.

In this case, you can activate an account in Korea first, then use roaming when you leave the country.

4.When using eSIM and USIM at the same time, can I disable data use on the eSIM?

You can directly select the SIM you want to use on your phone.

Please select the SIM for messaging/data/calling respectively in the Phone > Settings > SIM Manager menu .

5.Can I use Samsung Pay when using an eSIM?

Samsung Pay uses a magnetic payment method, so you can use both eSIM and USIM without any problems.