Qwintry - US product delivery & tracking

Introducing the latest edition of the Qwintry 2.0 application!

This upgraded app allows you to register for Qwintry, a service facilitating product deliveries from the United States. Once you create an account, you'll receive a complimentary virtual address where you can have items shipped from US online retailers. Take advantage of great offers, consolidate parcels from various merchants into one shipment, and Qwintry will send everything directly to your location.

The app features a brand new interface, making it easy to navigate its features and manage packages on a single screen. Loading speed has been significantly improved. This optimization allows for quick switching between different sections, ensuring a seamless user experience.

How it works

Registration

Register on our web-site or through the mobile app. Through your account you will be able to manage your parcels and get access to your personal delivery address in the US.

You can use these addresses for deliveries from foreign online stores. Your personal account will have all the info about the purchases you made and the deliveries arranged.

Making a purchase

Choose items from American online-stores and get them delivered to you through Qwintry using our service’s address. After the payment is finalized all you need to do is to wait for a parcel to arrive to our warehouse. All online-stores provide approximate delivery dates and a tracking number.

== If you don’t feel confident using foreign online stores you can use our «Shopping Help» service. All you need is to send a link to us and replenish the balance in your personal Qwintry account. Our staff will take care of everything and get your order through to you.

== Important: Before making a purchase make sure that the item you choose is not prohibited in your country.

Processing the delivery

As soon as the items you ordered arrive to our warehouse, you will be able to request them to be delivered to you individually or combine a few orders into one shipment.

== Fill out the declaration form and choose the most suitable delivery option. In the comments section you can request a special packaging if needed. Items under 3 kg that are not fragile usually get sent in plastic bags. If it is important we send your items boxed, please state it clearly in the comments section as well. Read more about packaging.

== We also can check if the item you ordered is in working order, matches the seller’s description, take measurements or a picture for you. Such special requests should be made before you create your order to be shipped.

== Once it’s all ready for shipping, you will receive an invoice from us. All that is left to do — to top up your personal account so the shipping to your city is covered, and the package will be on its way. You will also get an option to insure your parcel. That’s it! Enjoy your items!

Receiving your items

Choose the most convenient delivery option from: postal office or straight to your door by a courier. As soon as the parcel leaves our warehouse you will see a tracking number in your account. You will also receive notifications through our mobile app on the parcel’s whereabouts.

== Important: After receiving the parcel, make a video of unboxing; it might be crucial in settling insurance claims. To receive a discount coupon for your next experience with us, all you need to do is to leave feedback telling us how and in what condition you received your parcel.

What’s new?

*The home page has been revamped – now all information is available on a single screen, making parcel management even simpler;

* We have improved loading speeds – all sections have been optimized to enable quicker navigation;

* A redesigned interface for tablets – offering a convenient view with a broader side menu;

* Revised authentication for quicker logins;

* A sleek dark theme is now included.

Please note: the application remains in beta mode. The development team welcomes your insights and recommendations for enhancing this version :)

Happy shopping!

About Qwintry

In 15 years we have grown from a start-up to the biggest and most reliable mail-forwarding service with our own logistics developments, automated warehouses and a friendly team working worldwide.

Technologies

Qwintry originally started with technology and this approach has become our choice forever — all basic software is developed by our in-house IT team: from our website to mobile applications, from warehouse management systems to helpdesk and task setting system.

We are certain that technology can significantly change services for people therefore at Qwintry there are always many tasks for our IT team.

Warehouse

We have warehouses in different countries (after all, we are in the logistics business). The largest one is now in the US. Shipping from America is often done by our own fast and reliable method — Qwintry Air. We take the most responsible approach at work and therefore we prefer to manage and control our warehouse rather than use some outsourcing companies.

Perhaps this is not the cheapest way but this solution helps us to be more flexible in business process, and by all means it is more secure.

Team

Managers of many companies say that they value their employees. Some really think so but for others, it’s just the right words. At Qwintry we came up with some rules and have been following them for 15 years. They have helped us more than once to survive currency drops, changes in customs laws and economic crises.

Security

Every month you entrust us with your purchases worth millions of dollars, and we do everything possible to justify your trust! Among other things, this also applies to security issues: storage of customer data on our website, protection from unscrupulous vendors, physical safety of goods and packages.

FAQ

1.Can I combine multiple packages into one shipment?

Qwintry offers a free consolidation service for all your purchases. You have the option to combine goods from multiple online stores into a single package, saving on shipping costs. Get extra benefits with Qwintry Plus!

2.What cities in USA does Qwintry ship to?

Qwintry will deliver your parcels to any city in USA from the US, even to the most remote location.

These are some of them: New York, Los Angeles, Chicago, Houston, Philadelphia.

3.What are the advantages of using a mail-forwarding service for shopping in the US?

If you want to shop in the US but the online stores only deliver within the country, you can use a mail-forwarding service like Qwintry to ship your purchases to USA. You can consolidate orders from different stores and ship them together, which can save you money on shipping fees.

4.How to place an order at the US online store that does not accept foreign cards?

Our Shopping help service is here to save! You tell our operators what kind of items you want, send them the links, they purchase them and fill out a declaration for you. All you need to do is create a shipping order with your home address.

5.How can I check my purchases before shipping them to USA?

You can create a special request in your account, and our warehouse operators will check the size or quality of items, or even make special secure packaging for fragile items if necessary.

6.Which goods can be purchased without paying sales tax?

When purchasing goods with a Delaware address, certain items can be purchased without paying sales tax including clothing, footwear, electronics, household appliances, furniture, and many other consumer goods.

7.What are the terms on promotions to use the Shopping Help service for free? 

Promotions for a free Shopping Help service can be used at the stores that send parcels directly to our warehouses, as well as the ones that only ship to a personal address. It’s almost impossible to purchase goods in the latter on your own. The Shopping Help service fee in both cases is zero. But for a private address delivery option, the usual delivery charge of 10 dollars for shipping to Qwintry warehouse is applied.

8.How to pay for the order? 

To pay for our services, we strongly recommend using only your own bank cards. Otherwise, if you use someone else’s cards, we will be forced to request a package of documents to confirm the legality of using it. Payments can be made by personal VISA, MasterCard, or Apple Pay and Google Pay systems directly on Qwintry website. Additional commission fee is 2.9% + 30 cents. Payment is processed instantly.