PingID - Secure two-factor authentication

PingID® is a mobile application aimed at enhancing login security and validating user identity. It is designed to offer essential security functions for administrators and includes offline capabilities for devices without network connectivity. This app is compatible with PingOne®, PingFederate®, and PingOne Verify®. Prior to installation, ensure your company has the necessary license for PingID or PingOne Verify. For more information, reach out to your administrator or Ping Identity support team.

FAQ

What is PingID mobile app and how does it work?

PingID allows you to download an app to your mobile device and use it to sign on to your company services and applications with the added security of multi-factor authentication (MFA). You can also use it to verify your identity to your employer.

To set up PingID mobile app authentication, first download PingID mobile app to your device, and then register or "pair" it with your account. Pairing creates a trust between the app and your account so you can use the app to authenticate.

After you’ve paired your device, each time that you sign on to your account you’ll receive a push notification to your mobile device asking you to authenticate using an approval request, biometrics, number matching, or a one-time passcode (OTP). The method you use depends on your company and device configuration. You’ll also be able to respond to a request to verify your identity.

You do not need to launch the PingID mobile app each time you want to authenticate. As long as it is running in the background, a push notification automatically appears on your screen or lock screen prompting you to authenticate.

What else can I do with PingID app?

Open the PingID mobile app to access additional options:

- Change your device: To move PingID authentication to a new device.

- Add an organization: If you want to use the PingID mobile app to authenticate against accounts in more than one organization.

- Change your mobile app PIN

- Report fraud

- Disable push notifications

- Get an OTP that you can use to authenticate. This is useful when your mobile device is offline and you do not have data or Wi-Fi access. (If you’re offline, your mobile device will not receive the push notifications that tell you that you need to authenticate with PingID.)

- Send event logs: Send a log of your activity to customer support for help when troubleshooting issues.