Partenamut - Health insurance management & claims

Partenamut is an app from the Belgian mutual insurance group Partenamut Mutualité Libre, enabling members to manage health insurance tasks from their phone. Users can submit reimbursement claims using photos, review benefit entitlements (sports, contraception, psychiatry, etc.), handle optional coverages like Hospitalia or Dentalia, and track files such as incapacity for work. Important documents and secure messages are stored in the app’s e-Box. Need travel insurance like the EHIC? The app lets you order and use it digitally, even offline once activated. With its partner discount program and all-in-one interface, it aims to simplify health payments and formalities.

Features

*** Access your health insurance services via your smartphone or tablet! ***

With features such as identification stickers, a secure e-Box, incapacity for work documentation, and discounts from our partners, the Partenamut app allows you to utilize your health insurance provider's online services with ease at any time.

*** Request your Partenamut Benefits effortlessly: just a photo needed! ***

For areas like sports, psychiatry, and contraception, streamline your reimbursement process. Simply take a few clicks and upload a photo to submit your Benefit request quickly and conveniently!

*** Monitor your reimbursements effectively ***

Keep track of your medical visits, reimbursements for various benefits, or contributions from health insurance policies such as Hospitalia or Dentalia Plus. Stay informed about all your health reimbursements in one place!

*** Identification stickers: order or print within two clicks ***

If you are low on identification stickers, you can reorder them instantly for delivery to your mailbox. Need them urgently? Download and print them right away!

*** Incapacity for work: manage your file with ease ***

Access information related to incapacity for work and monitor the payment of your benefits by the health insurance provider. If you encounter illness or an accident that affects your work capability, manage your situation through the app.

*** Secure e-Box: access your messages and documents easily ***

Manage important messages and documents sent to your secure e-Box directly through the Partenamut app for your convenience.

*** Travel documents: order them quickly ***

If you're planning to travel abroad soon, you can easily request your EHIC card or necessary travel documents for urgent care through the app.

*** Quick access to mutual insurance and essential health emergency contacts ***

Locate your nearest branch, reach out to advisers, or call important emergency numbers without any hassle: all this can be done directly within the Partenamut app.

*** Parten’Air discounts: available in your app ***

Enjoy exclusive discounts on optical services, health and wellness products, dietetics, sports gear, fitness classes, vacations, and more with the digital Parten’Air card, which is integrated into your app.

FAQs

--What does it mean to be excluded from supplementary insurance or optional insurance?

If you have not paid your Partenamut Advantages contribution for at least 24 months, you as the policyholder and your dependents will be excluded from supplementary insurance.

Your exclusion from supplementary insurance, and therefore from Partenamut Advantages, does not allow you to join or remain affiliated with Hospitalia, Dentalia Up or Medicalia, even if you are up to date with your payments for these insurances and even if you change mutual insurance companies. This means that these insurances will be terminated and you will no longer benefit from their coverage.

You lose your right to reimbursements of our Benefits

This means that you will no longer benefit from the Partenamut Advantages. For example, you will no longer be entitled to additional reimbursements of €75 when purchasing glasses or lenses (once every 2 years), €50 per year for registering for a sports club, up to €125 per year per child for their courses or camps, up to €320 per year for sessions with a psychologist, etc.

You will have to wait 24 months to benefit from the Partenamut Advantages again

If you wish to benefit from Partenamut Benefits again after this exclusion, you will first have to complete a 24-month waiting period. This means that you will have to pay your contribution during this waiting period WITHOUT being able to benefit from any of our Benefits and their reimbursements.

--How can I regularize my situation and avoid the risk of exclusion?

As soon as your payment delay reaches at least 24 months, you will be excluded from supplementary insurance, and therefore from Partenamut Advantages. 

Therefore, settle your arrears of contributions for these Partenamut Advantages as soon as possible, and take into account the delay between the moment you make the payment and the moment the money will actually arrive in our bank account. If, for example, the unpaid amounts must be settled by December 31, make your payment before December 20 to anticipate the traditional days when banks are closed at the end of the year.

--Where can I find the amount due and banking information to make my payment?

The amount of contributions due, our account number and structured communication: all the information you need to make your payment is mentioned on the latest invoice for your Partenamut Benefits. You received this invoice by post or in the e-Box of your My Partenamut online counter .

- What if I can't find my invoice?

Can't find your invoice? Contact us .

--What should I do if my arrears file is being handled by the EOS Contentia collection agency?

EOS Contentia is now your sole point of contact for settling your debt. This means you should contact them to settle your arrears on your Avantages Partenamut contributions.

You can contact them at +32 56 39 17 45 or by email at mail@eos-contentia.be . You can also consult the details of your file via the client area of their website using your personal access code mentioned in the letters from EOS Contentia (at the top of these letters).

--What to do in case of a medical emergency in Europe?

Call the emergency services at 112 and contact Mediphone Assist within 48 hours at +32 2 778 94 94.

- Prepare your trip in 3 steps

Which country are you traveling to? Check the list below. If you are traveling to a country not listed below, you will need to take out additional assistance.

Check if you are up to date with your contributions: Download the Partenamut app for iOS or Android .

Order your CEAM card for free via My Partenamut or via our mobile app

- List of countries covered by the Partenamut mutual fund

Albania, Algeria, Germany, Andorra, Austria, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Egypt, Spain, Estonia, Finland, France and certain overseas territories and departments (Corsica, Guadeloupe, French Guiana, Martinique, Mayotte, Réunion, Saint-Barthélemy, Saint-Martin (French part), Greece, Hungary, Ireland, Iceland, Israel, Italy, Jordan, Kosovo, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Morocco, Monaco, Montenegro, Norway, Palestine, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Syria, Tunisia, Turkey, Vatican.  

Download the Partenamut app and log in to My Partenamut 

• Download or update the Partenamut app.

• Log in to My Partenamut by entering your existing username and password used for the web version.

• If you don’t have a My Partenamut account yet, you can create one directly in the app.

User Feedback

Positive points:

Users like the app’s clarity in showing reimbursements and benefits, and the convenience of photo-based reimbursement submissions. 

The multi-language support (English among others) is appreciated by non-French users. 

Common complaints / issues:

Difficulties with login/password resets. Some users report that their login credentials stop working or that biometric login (fingerprint etc.) was removed or broken. 

Problems uploading documents or submission of reimbursements; app freezing or errors during these operations. 

Incomplete or inconsistent translation: even in English version, parts remain in French or other languages.

Who are we ?

Partenamut is the first independent, free French-speaking mutual insurance company in Belgium. Operating in Brussels and Wallonia, Partenamut supports more than 1.3 million members throughout their lives. Are you also looking to preserve your most precious asset? Together, let's cultivate your health!