PagerDuty - Incident management & response

PagerDuty transforms any signal into valuable insights and actions, enhancing agility and visibility within organizations. Through its software-as-a-service platform, PagerDuty equips developers, IT operations, support, security, and business leaders to proactively address and manage incidents, ensuring outstanding customer experiences. With customer satisfaction being crucial for revenue and brand reputation, over 9,000 global clients, including well-known names like Comcast, Lululemon, Slack, IBM, and Panasonic, rely on and trust PagerDuty to optimize their efficiency and responsiveness in business.

The PagerDuty app for Android offers the following features:

NOTIFICATION FLEXIBILITY

Receive unlimited push notification alerts and customize sounds for these alerts.

SPEEDY ACTION

Effortlessly access and respond to ongoing incidents (acknowledge, resolve, or reassign) directly from the app.

You can also initiate new incidents right from your mobile device.

ESSENTIAL INCIDENT DETAILS

Quickly view incident details, grouped alerts, and timelines for resolutions all in one place.

ON-CALL SCHEDULE MANAGEMENT

Check your on-call shifts along with team schedules. You can book overrides for yourself or your colleagues as needed.

FIND THE RIGHT PERSONNEL

Access a user directory to view on-call schedules and contact information.

Easily include responders for additional assistance with just one tap.

MOBILE REMEDIATION

Carry out customized actions (such as restarting servers, running diagnostics, etc.) in response to incidents.

*A PagerDuty user account is necessary to utilize this application.

FAQ

What is PagerDuty?

Through its SaaS-based platform, PagerDuty empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting incidents for exceptional customer experience. When revenue and brand reputation depends on customer satisfaction, PagerDuty arms organizations with the insight to proactively manage events that may impact customers across their IT environment. With hundreds of native integrations, on-call scheduling & escalations, machine learning, business-wide response orchestration, analytics, and much more, PagerDuty gets the right data in the hands of the right people in real time, every time.

Is PagerDuty right for me?

You should consider using PagerDuty if:

You want to add the ability to customize notification rules for your existing monitoring tools (i.e. text or call me if it's high-urgency, send me a push notification or email if it's low-urgency).

You want to extend agile incident management workflows to your existing environment with on-call scheduling, automated escalations, incident tracking, and more.

You want a single place where you can view the overall health of your systems and operations, no matter how many tools, services, or applications your team is managing.

Can PagerDuty route incidents depending on the source of the problem?

Yes. PagerDuty allows you to group integrations into services that mirror your service-oriented architecture. Each PagerDuty service has its own associated notification and escalation rules (these are called “escalation policies”). This automatically routes issues to the people best able to resolve them. For example, you might want to create an escalation policy for your database administrator team, and use this policy for all services that integrate with database monitoring systems. This ensures that database problems are always forwarded to a database specialist.

What notification methods do you support?

PagerDuty can automatically group related alerts into a single incident to minimize noise while centralizing relevant context. Incident notifications are automatically sent using any preferred combination of phone calls, SMS, push notifications and emails. You can customize these notification methods (within the settings for each service), so that incidents dynamically select the right notification behavior depending on their severity, time of day, or during defined support hours.

How can I be sure my incident notifications are received?

PagerDuty asks users to confirm that they've received an SMS by replying to it. Similarly, our automated phone calls ask users to make a selection from a voice menu of possible incident options. You can configure PagerDuty to repeat the call or message if a notification isn't replied to.

What if the on-call engineer doesn't respond?

PagerDuty allows you to specify comprehensive escalation rules. When an incident is triggered, PagerDuty will first try to contact the level-one on-call responder for the incident. If that person doesn't answer within the user-specified escalation timeout (which you can define per your SLA), PagerDuty will automatically escalate to the level-two responder, and so on. You can notify up to 5 users/schedules (50 on Digital Operations and Business plans) in a single escalation rule, and we support up to 20 escalation rules for each escalation policy.

Do you support international SMS?

Yes, we support SMS notifications to virtually every country. To learn more about international SMS in PagerDuty and to view the list of supported countries, click here.

Do you support international phone calls?

Yes, we support phone calls to over 180 countries. To learn more about international calls in PagerDuty and to view the full list of supported countries, click here.

How do phone call notifications show up on my phone's caller ID?

PagerDuty phone notifications can come from varying numbers based on your country and other variables. The best way to ensure that you're receiving a phone notification from PagerDuty is to download the PagerDuty vCard which we keep updated on this page in our Knowledge Base. Some providers automatically change the caller ID, so the number(s) you receive the calls from may be displayed differently. See the following FAQ entry for SMS notifications.