Ocado - Grocery shopping simplified & savings

Looking to streamline your weekly grocery shopping while saving time and money? The Ocado app allows you to easily find deals and manage your supermarket purchases.

Discover savings on the products you regularly buy, explore new recipe ideas, and acquire all your grocery necessities within one convenient platform. Ocado serves as your compact online supermarket.

Experience food delivery, recipe inspiration, and more! Here’s why Ocado will enhance your grocery shopping experience:

• Need your groceries delivered tomorrow? We provide an extensive selection of 1-hour delivery windows, available from 5:30 am to 11:59 pm, every day of the week.

• Enjoy a diverse selection during each shopping trip: choose from fresh produce, exclusive brand items, and so much more.

• Take control of your grocery orders: modify your selections until the evening prior to your delivery.

• Quickly toss in any forgotten items with our One-Click option.

• Explore thousands of delicious recipes and save them for future reference using the app's Recipe Binder.

• We deliver to homes across England and parts of Wales and are continually expanding our reach.

• Benefit from excellent value with each purchase: our Low Price Promise ensures we compare your shopping cart to Tesco’s online prices. If we’re not less expensive, you’ll receive a voucher worth more than the difference, up to £10.

Easily purchase from your shopping list and receive prompt delivery. Whether it’s delectable recipes or essential groceries, shopping for food has never been easier.

Get started with Ocado today: the simplest way to discover deals and manage your grocery shopping efficiently.

Frequently Asked Questions

What is your Ocado Price Promise?

Every time you place an order, we check the combined price of all like-for-like products you’ve had delivered against what you would have paid for an equivalent order at tesco.com, including promotions and Clubcard prices. You’ll find over 10,000 products included in our Price Promise.

If the total price of the qualifying products in your shop was the same price or cheaper than it would have been at tesco.com, we’ll send you an email to let you know how much you saved. If we weren’t already cheaper, we’ll email you a money-off voucher for the difference within 72 hours of your delivery.

If you want to receive specific notifications about your shop and Ocado Price Promise (including any vouchers you may be eligible for), sign up for marketing communications.

What is Smart Pass and what are the benefits?

Do you want to make big savings on regular Ocado deliveries? Our Smart Pass memberships allow you to do just that! 

With our Smart Pass, you will:

Wave goodbye to delivery charges. The only exception is Christmas week (20th–24th December), when Smart Pass delivery benefits are suspended.

Get priority access to Christmas deliveries. We can’t guarantee you a Christmas delivery slot but, if you’re a Smart Pass member and you sign up before 1st of September, we’ll give you access to them before anybody else.

Get discounts and exclusive offers. You’ll always save at least 10% on big brands, plus you’ll have the chance to save even more in exclusive clearance sales – we'll keep you posted by email.

Get samples, gifts, and more. We sometimes give out anniversary gifts so make sure you keep an eye on your inbox during your Ocado anniversary month (the month you joined).

What are my payment options? You can choose to pay monthly, six-monthly, or annually.

What happens if something I've ordered has to be substituted?

We always aim to get your shop to you exactly as you’ve ordered it, when this doesn’t happen, we try to match anything that’s out of stock with the closest items possible.

If you receive any substitutions, we always let you know in your receipt email and SMS (if you’re opted in). Your driver will ask you first if you are happy with them and, if not, you can let them know before you pick up the shopping. They’ll take them back and you won’t be charged for those products.

If there isn't a chance for you to return any substituted products on the doorstep, you’ll be able to request a refund on any substitutes you did not want – just follow the usual refund process.

Need help requesting a refund? Please read our FAQ, How do I request a refund? 

Items aren't available for delivery but no substitution has been offered, why is this?

We work very hard to fulfil all your orders and minimise any unavailable items. On very rare occasions, due to a last-minute operational issue or an unexpected supplier issue, items might be unavailable for delivery. You will always be informed before your delivery and won't be charged for any items that we cannot deliver.

What is Ocado Reserved?

Ocado Reserved is a free service that allows you to choose a delivery time that works for you. Once you’ve found your perfect slot, we'll attempt to automatically book the same one for you every week (or two weeks, whichever you prefer), placing a suggested order based on what you'd usually buy in advance of your delivery, giving you plenty of time to edit your order as much as you like, up to your cut-off point. That means less searching the website for a slot, and the aisles for your shop!

Your order will be confirmed and checked out 30 days before your reserved delivery day and time. However, as our slots are subject to availability, there may be occasions whereby your chosen slot is temporarily unavailable. If this occurs, you will be notified on your account that your order couldn't be placed. If you'd like to select an alternative delivery time, you can do this manually. Your next Reserved order will not be affected. 

Ocado Reserved does not operate during Christmas week (20th - 27th December), and restarts on December 28th, however, any PM orders on New Year's Eve be won't be automatically booked. If you would usually have a PM slot, you can book this the usual way. 

How much does delivery cost?

Our delivery charges range from 99p to £6.99 depending on slot availability. Please take a look at your booking calendar to see individual delivery prices and find a slot that suits you.

If your order is less than £75, there's a minimum charge of £2.99 and a maximum of £6.99. You can view the various options when you book your delivery slot. There, you will be able to select a delivery time and cost that best suits you.

To make big savings on delivery charges, sign up for our Smart Pass service, you can save hundreds of pounds a year if you shop regularly! With a Smart Pass, you can also save at least 10% on big brands, and get priority access to Christmas deliveries.

How do I request a refund?

We always aim to deliver your shop in perfect condition, but if you're not 100% happy with something you’ve ordered, you can sort a no-quibbles refund online or through our app.

If you've received an order in the last 7 days, you can request a product refund quickly and easily if:

A product has not met our Fresh+ Promise. In other words, the item has not remained fresh for the number of days specified on our website.

You discover that there is something wrong with the product, such as packaging damage or a quality issue.

Simply select the 'Request refund' link from the Orders page and follow the instructions. 

Your feedback is really important to us

Regardless of the reason you need to request a refund, we always direct your concerns to the appropriate teams to help improve our products and services.

If more than 7 days have passed and you can no longer see the ‘Request refund’ link, please fill in our Contact Us form. This will allow us to prioritise your query and deal with it as quickly as possible.

For more information, take a look at our FAQ “What is the Ocado Fresh+ Promise?”

Returns for perishable items

Unfortunately, we can't offer a refund for any perishable items you change your mind about after your delivery unless there's something wrong with the item.

Our returns policy complies with statutory rights under the Consumer Contracts Regulations. This might sound formal, but it simply means all our products must be of satisfactory quality, fit for purpose, and as described.