My Flow Self Care - Account management & support

Introduction

My Flow Self Care is a versatile and user-friendly app developed by Cable Wireless Communications. It allows users to take control of their Flow services from anywhere, providing a seamless experience for managing prepaid and postpaid accounts.

Key Features:

- Track your usage, account balances, and billing status for both prepaid and postpaid plans.

- Diagnose internet issues and reset your modem while on the move.

- Adjust Wi-Fi configurations and conduct speed tests.

- Access immediate support through in-app sales and chat features.

- Explore unique, personalized promotions available in the new Shop.

- Receive live updates regarding transactions, chats, and special offers.

- Experience an enhanced setup for AutoPay.

Get My Flow now to manage your services according to your preferences.

Comments

This is an update for my previous post. I changed my rating from 4 stars to 5 stars because I am now able to setup auto payment on all my accounts. I still review my bills monthly to ensure that it correctly reflects my changes and payments. 
 I have multiple accounts, 2 mobile accounts, one home account and a business account. The mobile accounts were smooth sailing because I was able to setup autopay; however, that’s were Flow missed the mark by limiting how many auto payment options a customer could have per account. My home and business accounts took several additional steps to complete my transactions. Flow, please increase the number of automated payments allowed. Thank!

The call support was good until they introduced the voice recognition system and limited it to some features it’s not even as quick as the first system where you dialed a number. Then there’s the WhatsApp chat support why must I wait sometimes up to 2 days before I can get a agent and then when they come then expect you to respond in 10 minutes before they close the chat; texting back at 1pm the night when I texted you at 7 am. Then there’s this app similar thing. Like why offer support if you can’t get it when you want. Is it that the company lacks workers. And it’s been a week of me calling the company because my credit is going off my phone without me using it and they say call back in an hour it will be resolved and it’s a week and it still isn’t fixed.

For the life of me I just can't understand why up to this date since I last reviewed in 2017, you guys still don't have the feature to monitor data usage up and running properly. Why even have the option for data usage monitoring in the app if it doesn't work. A customer shouldn't have to use their phone's built it data use monitor to keep track with rough estimates when their service provider has the ability to accurately do so.