My Flow Self Care - Account management & support

My Flow Self Care is a versatile and user-friendly app developed by Cable Wireless Communications. It allows users to take control of their Flow services from anywhere, providing a seamless experience for managing prepaid and postpaid accounts.

Key Features:

- Track your usage, account balances, and billing status for both prepaid and postpaid plans.

- Diagnose internet issues and reset your modem while on the move.

- Adjust Wi-Fi configurations and conduct speed tests.

- Access immediate support through in-app sales and chat features.

- Explore unique, personalized promotions available in the new Shop.

- Receive live updates regarding transactions, chats, and special offers.

- Experience an enhanced setup for AutoPay.

Get My Flow now to manage your services according to your preferences.

ABOUT THE BRAND

We were the first to connect the Caribbean people, governments and businesses with best in class telecoms networks across broadband, fixed and mobile services. Today we remain a telecoms tour de force, unmatched in every market we serve in the Caribbean as the sole full service ‘go to’ provider.

We value every moment invested in serving our valued customers across each of the thirteen markets in the region. We serve Antigua & Barbuda, Anguilla, Barbados, British Virgin Islands, Curacao, Cayman, Dominica, Grenada, Jamaica, Montserrat, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Trinidad & Tobago and Turks & Caicos Islands.

Small Business & enterprise

For business and enterprise customers, we provide fully tailored communication solutions, which help solve real business issues - from cost reduction to customer acquisition - and enable them to develop.

Investor Relations

Welcome to Flow's investor relations section, which contains essential information about the Company and its financial performance in the markets in which we operate. Flow is part of the CWI Group of companies, for more information on the Cable & Wireless Communications Group, please visit www.cwc.com/investor-relations.html

Media Contacts

Want to know more? If you're a journalist and have a question about Flow, please contact your local member of our corporate communications team and we'll be happy to help.

NEWS

Internet disruption at Flow Jamaica

dbelson Cloudflare Team, May 2023

Internet disruption visible in Jamaica, with traffic falling ~50% at 17:45 UTC. FLOW Jamaica acknowledges an issue in responses to customer complaints, but has not provided details on the cause of the problem.

@FLOWJamaica: @realstephen3d Hey ! We are aware that some customers may be experiencing difficulties with accessing fixed voice and internet services. Our team is working to restore these services in the shortest possible time. We apologize for any inconvenience, and thank you for your patience.

FAQS

What is Flow Lend?

Flow Lend is a mobile application that allows an active Flow prepaid customer to request a credit advance (loan) for their account. Flow Lend loans can be used for voice calls, data/internet and sending SMS.

How to Top Up with Flow Lend?

Top up your phone instantly with loans from Flow Lend!Paying back is easy - just add credit to your phone.

Download the App or Dial *135#

Select Top Up Loan Amount

Confirm Top Up Loan

Enjoy

Is there a charge associated with taking out a FLOW loan?

Yes. Customers will be charged a nominal fee for every loan:

Comments

This is an update for my previous post. I changed my rating from 4 stars to 5 stars because I am now able to setup auto payment on all my accounts. I still review my bills monthly to ensure that it correctly reflects my changes and payments. 
 I have multiple accounts, 2 mobile accounts, one home account and a business account. The mobile accounts were smooth sailing because I was able to setup autopay; however, that’s were Flow missed the mark by limiting how many auto payment options a customer could have per account. My home and business accounts took several additional steps to complete my transactions. Flow, please increase the number of automated payments allowed. Thank!

The call support was good until they introduced the voice recognition system and limited it to some features it’s not even as quick as the first system where you dialed a number. Then there’s the WhatsApp chat support why must I wait sometimes up to 2 days before I can get a agent and then when they come then expect you to respond in 10 minutes before they close the chat; texting back at 1pm the night when I texted you at 7 am. Then there’s this app similar thing. Like why offer support if you can’t get it when you want. Is it that the company lacks workers. And it’s been a week of me calling the company because my credit is going off my phone without me using it and they say call back in an hour it will be resolved and it’s a week and it still isn’t fixed.

For the life of me I just can't understand why up to this date since I last reviewed in 2017, you guys still don't have the feature to monitor data usage up and running properly. Why even have the option for data usage monitoring in the app if it doesn't work. A customer shouldn't have to use their phone's built it data use monitor to keep track with rough estimates when their service provider has the ability to accurately do so.

This app feels really basic. It doesn’t show your account number. No information about what plan you're on, whether it's prepay or postpay. You can't see what your plan includes. No balance display, no usage details. Just tells you how much you owe and the option to pay now. Also shows when you last made a payment. It's frustrating. The Digicel app has better features. This one misses the mark completely.

This app drives me crazy. Can't use it without Wi-Fi. Plus, the traffic isn't free like Digicel. Flow feels so slow. It's like they lack the skills to impress users. My credit just disappears. I had 100 credits, didn't make a single call, and it's all gone! The only decent service from Flow is the landline. Everything else? Just horrible. It doesn't deserve even half a star.

Every update brings a headache. Functionality takes a hit. I had both my cellphone account and home account in the app. Now, I can only see my home account. No matter how many times I try to add my cell account back, it never sticks around. Each time I open the app, it’s like starting from scratch with the sign-in. Pure frustration. Deleting this app feels like the best option. Such a letdown!

HORRIBLE! I will have to start going in store to pay my bills. More than once I have overpaid on one bill because it displays a balance but then it refreshes AFTER I pay and I find I have made an advance payment while the bill due in a few days suddenly shows a balance so I have to find more money to pay the other bill that is actually due. Not to mention that my mobile service does not show on the application. I have been paying that bill on the app like I'm paying it for a third party.