My BASE - Fitness tracking & motivation

BASE Mobile, Internet, and TV in your Pocket

Accessing and managing your BASE products has never been easier. With the My BASE app, you can have complete control over your mobile and internet usage, pay bills instantly, select your preferred channels for BASE TV while on the move, optimize your limits, receive usage notifications, and get solutions to all your queries.

Favorite Features Among Our Customers:

- Monitor your mobile and internet usage

- View and settle your bills

- Choose favorite channels for BASE TV

- Customize and optimize your limits, receive usage notifications, and explore various options

- Conveniently handle multiple BASE accounts simultaneously

- Compare your current mobile plan and switch to a more suitable one

- Recharge your prepaid card or that of someone else

- Utilize our support services to the fullest

- Quickly order and activate a new BASE SIM or eSIM at your convenience

Terms and Conditions:

The My BASE app is exclusively available to BASE customers via any internet connection. The app is free to download and use; however, data usage charges are based on your monthly plan or prepaid card subscription.

FAQ

How to change your billing address at BASE

Have you just moved house or noticed an error in your address? No problem. You can have your details changed at your local BASE Shop or via our customer service.

Important

 If you have a prepaid card, you can only have your address changed at a BASE Shop. Our customer service will not be able to help you with this.

Do you have BASE internet and/or TV, and do you want to take your modem and BASE TV box with you to your new home? Then let us know, via base.be/verhuis, so we can get everything ready for your move. 

How does number transfer work?

To transfer your number to BASE, we need your current mobile number and your SIM card number or account number. You can find this info in your previous provider's customer zone or on your bill, or you can simply request it from your old provider. BASE transfers your number within 24 hours.

You will be notified by SMS when your access to your old network ends. Once that happens, insert your BASE SIM card in your handset. Then you're ready to go! 

Important: Make sure you are not abroad when the number is transferred, because you must make your first call from Belgium. And if you are abroad? Then you will temporarily have no service, until you return to Belgium.