Monizze - Balance check & deals

No matter where you are or what time it is, you can easily access your balance through the Monizze app. This balance includes details on restaurant vouchers, eco vouchers, and gift cards, along with a history of your recent transactions.

The app also helps you locate the nearest shops and gives you the option to block your card if needed!

Additionally, the Monizze app provides you with tailored offers and suggests new venues for you to explore, all based on your individual tastes and preferences.

FAQS

I want to grant Monizze meal vouchers to my employees. How can I become a client?

Becoming a Monizze client enables you to order the following products:

What can I buy with eco-vouchers?

Eco-vouchers can only be used to purchase ecological products or services. The National Labour Council (NAR) draws up the list of products and services that can be bought with eco-vouchers.      

Monizze eco-vouchers are accepted in a large network of large chains, as well as in local shops. In addition, you can also use the eco-voucher to pay online for purchases at various online shops.  

How can I block my Monizze card in case of loss or theft?

Has your Monizze card been lost or stolen? There are several ways to block it immediately:   

Via the mobile app under “My Cards”   

Via MyMonizze on the homepage via “Block card”   

Through our customer service via the number +32 (0)78 05 33 77 (Monday to Saturday between 8:30am and 6pm). Don’t forget to have your national registration number ready when you contact us.   

By phone by calling Card Stop on +32 (0)78 170 170 (24/7).   

Your employer can also block your card himself via his own customer area. 

How can I log in to my Monizze account and the Monizze app?

Logging into your personal account via the Monizze website or the Monizze app is very easy:    

Go to your Monizze account or open the Monizze app.   

Enter the email address or mobile phone number you used to activate your Monizze card. Have you forgotten your username? Then follow these instructions.

Within what period are Monizze cards delivered?

Monizze cards are always delivered within ten working days of receiving the card order.

I forgot my username, how can I retrieve it?

Open your Monizze app and click on “Username forgotten?” You can retrieve it using your Monizze card number or national register number. Click on “Confirm” and you’ll receive your login info on the next screen. Note that you can’t modify your login info on that screen. You can only modify your details via the Hub once logged in.

Blog——How Monizze safeguards your security with two-factor authentication (2FA)

In today’s digital world, online security is a top priority for both businesses and users. That’s why we’ve added an extra layer of security to our services: two-factor authentication (2FA). Here, we’ll explain what it is, why it’s important, and how you can activate it!

What is two-factor authentication (2FA)?

Two-factor authentication, commonly known as 2FA or MFA (Multi-Factor Authentication), is a method to enhance the login process by requiring an additional verification step. Besides a password, 2FA requires a second proof of identity to confirm that the user is who they claim to be.

This second proof of identity can take various forms:

Something you know: A PIN code, the answer to a secret question, or a secondary password.

Something you have: A smartphone, a USB security key, or a card reader.

Something you are: A fingerprint or facial recognition.

In most cases, 2FA combines a password (something you know) with a code generated by a mobile app or sent via SMS (something you have). This means that even if a cybercriminal obtains your password, they won’t be able to access your account without also having access to your second authentication factor.

Why is two-factor authentication important?

With the rise of cybercrime, passwords—even complex ones—are no longer sufficient to protect sensitive information. Password databases are increasingly being hacked and leaked online, making millions of users vulnerable.

Cybercriminals use various techniques, such as phishing and exploiting security flaws, to gain access to your personal data. 2FA significantly reduces these risks.

Imagine your password gets leaked—without 2FA, a hacker could theoretically access your emails or any other accounts that share the same login credentials. However, with 2FA enabled, the hacker would also need access to your phone. This extra security barrier discourages hacking attempts and helps protect your personal data.

Implementing 2FA at Monizze

That’s why we introduced two-step verification for all our users! Below, you’ll find more details on how to activate it, its benefits, and how to extra-secure your Monizze app as well.

How to activate 2FA on your Monizze account?

Follow these simple steps to enable two-step verification on your Monizze account:

Monizze mobile app: Open the app and go to the Hub. Select the “Security” option and follow the instructions to activate two-step verification. Make sure you have installed the latest version of the Monizze app (version 4.17.1 or later) before enabling two-step verification.

MyMonizze via the website: Log into your account, go to the “My Account” section, select “Security,” and follow the on-screen steps.

And what about the Monizze mobile app?

When you open your Monizze app, you can also add extra security measures. In the Hub, under the Security tab, you can easily enable facial recognition, fingerprint authentication, or a PIN code to log into the Monizze app—making your account even more secure!