Genflix - Streaming movies & shows

Genflix is a streaming service based in Indonesia that offers a wide range of movies and entertainment options.

The service was recognized by the Indonesian World Record Museum (MURI) in 2014.

Alongside premier sports content, Genflix provides viewers with thousands of hours of carefully curated films from Hollywood, Thailand, Korea, Europe, Iran, Japanese anime, and TV series, while also being the first platform to showcase the latest Indonesian films.

Users can access Genflix from any device with internet connectivity at any time and from anywhere.

Get the app and create an account now to enjoy a wealth of entertainment right at your fingertips!

FAQs

Indonesian

Getting Started

Do I have to register first?

ANS: YES. You must register and create an account to access Genflix

Why should I subscribe to Genflix?

ANS: Genflix is a video streaming portal where you can watch e-Sport, hundreds of Hollywood, Indonesian films and favorite Asian dramas for only IDR 49,000 / month

Account & Registration

How to unsubscribe?

ANS: You can cancel / unsubscribe at any time by:

For Telco users:

1. WhatsApp +62 895-1363-4343 with subject: UNSUBSCRIBE

2. Include FULL NAME, PHONE NUMBER, USER ID / EMAIL

3. Our team will follow it up with the provider

4. You will be unsubscribed within 3x24 hours (working days).

However, it should be noted that if you unsubscribe halfway, your money is not refundable.

When I forget my password, what should I do?

ANS: You can get a new password with the feature Forgot Password. But before use it you have to know your email address and make sure that you can access your email

How to use it:

1. Go to genflix.co.id/login/email or go to Login with Email/User ID page on your Genflix application

2. Select Forgot your password?

3. Type your email address and select Reset Password

4. Check your email (check your promotion or social mail, if you don't see the email)

5. Open the e-mail from Genflix

6. Select Here

7. Type your new password and confirm your password

8. Select Update Password

9. Enjoy !

When i want to login with my Google Account. Notification "popup_closed_by_user" appears, what should i do?

ANS: Please remove your cache and cookies on your browser. Make sure there is no other account that logged on your Browser (on another tab/window). If still not work, you can restart your browser

Purchase & Payment

How to use promo code?

ANS: Promo code can be used to subscribe for free Genflix premium access at the current period.

How to use it:

1. Sign Up / Login to the website genflix.co.id or the Genflix application on your mobile

2. Select Account

3. Select Redeem Voucher

4. Enter the Voucher Code (e.g. "GEN1234567890")

5. Enjoy your Genflix premium access!

How much does it cost to subscribe to Genflix?

ANS: Rp 49.000,- per month

What are the available payment options?

ANS: These are the following available payment options:

- Telecomunication partners: INDOSAT, XL, TRI, dan SMARTFREN

- Voucher payment points : iLotte, JD.ID, AyoPop, Lazada, Blibli

Can I redeem voucher on Genflix iOS?

ANS: Unfortunately, you can't redeem your voucher on Genflix iOS. But you can redeem it on Genflix Website

How to use it:

1. Sign Up/Login to the website genflix.co.id 2. Select Account

3. Select Redeem Voucher

4. Enter the Voucher Code (e.g. "GEN1234567890")

5. Select Redeem Voucher

6. Login with your account on your Genflix iOS

7. Enjoy your Genflix premium access!

Using Genflix

What are the devices needed for online video streaming?

ANS: The recommended speed for normal streaming quality is minimum 500 Kbps stable internet access for small screens (handphone, tablet, PC/laptop)

How many devices can be used in one account?

ANS: You can use up to 3 online devices simultaneously.

Is there a minimum specification to be able to start and join a live show?

ANS:

Minimum specification for Android and Android Tablet:

* Android Minimum Version 8.0

* Device capabilities (has touch, network connectivity)

* Average memory use to open Genflix/Sushi: 256MB [Prefer Device with 4GB | Minimum 3GB]

Minimum specification for iOS and iPad:

* iOS Minimum Version 11.0

* Device capabilities (has touch, network connectivity)

* Average memory use to open Genflix/Sushi: 100MB

* Average Network use 1.5 MB/s

When I click on a movie or live show, a notification "jwt must be provided" appears, what should I do?

ANS: Please clear the application cache then re-install Genflix application.

When opening the application or watching a live show, the application force closes or crashes, what should I do?

ANS: Please ensure that the specifications of the device used meet the minimum specifications mentioned above

What platforms can be used to access the latest live show features in Genflix?

ANS: Currently, only Genflix Android Apps & Website that can access the live show feature.

Technical Support

Can I stop (paused) then continue the video again without having to start over?

ANS: Yes you can. You can watch the video and pause anytime, once you go back you do not need to continue it from the beginning.

Others

Why is my image quality poor?

ANS: The poor image quality is often caused by the unstable internet connection and it is not our responsibility. You are fully responsible for internet costs arising from access to Genflix services. Please check your internet service provider for information about possible internet data usage costs.