갤러리아 - Shopping & payment app

The Galleria app has undergone a complete transformation.

With this single app, you can make card payments, access shopping details for your selected branch, and receive personalized coupons.

G Cash, Galleria's new mobile cash option, can be utilized just like cash for gifting, converting mileage, and exchanging paper gift certificates.

Now, the Galleria app is indispensable while shopping at Galleria Department Store.

※ New features include: App card, G Cash, coupons, parking tickets, e-DM, MOSAIC, and more.

[Access rights information]

In line with the Information and Communications Network Act effective March 23, 2017, only essential access will be granted.

1.Required access rights

- You do not have the necessary access rights.

2.Optional access rights

The following items require user consent; however, other services can still be utilized without granting these permissions.

- Files and media (photos and videos): Facilitates the smooth operation of the app.

- Phone: Enables making calls to customer support or brand outlets.

- Camera: Needed for scanning QR codes during app card transactions.

- Contact information: Used when sending G Cash as a gift.

- Notification: For delivering important announcements or event details.

- NFC: Allows entry into the service area.

In addition to the core features mentioned in the text, the Galleria app integrates several other unique features designed to enhance the shopping experience, including:

I. Membership System & Exclusive Privileges

VIP Pass

Registered users automatically join the VIP program, unlocking brand-exclusive discounts, priority access to events, and personalized perks. For example, Shanghai Plaza 66 once launched a limited-time double-points campaign for new members, with tiered welcome gifts based on membership levels.

Loyalty Points & Tiered Benefits

Members earn points for purchases, redeemable for products, coupons, or tier upgrades. Some branches offer premium services for Black/Platinum cardholders, such as purchase history tracking, exclusive event invitations, and personalized service bookings.

II. Smart Contextual Services

Indoor Navigation & Parking Status

The app features a built-in mall map with precise store location tracking and real-time parking availability updates to help users plan routes. For instance, the Abu Dhabi Galleria app includes a "Car Park Space Availability" feature for pre-checking parking spots.

Free Equipment Reservation

Supports online booking of wheelchairs, electric scooters, strollers, and other assistive devices to enhance accessibility for special-needs groups.

Real-Time Customer Support Chat

A built-in "Live Chat" function allows users to directly communicate with customer service during mall hours for inquiries about store locations, event details, or feedback.

III. Online-Offline Integration

Duty-Free Shopping & Cross-Border Services

In select regions, the app integrates duty-free store services, offering online shopping with in-store pickup or direct shipping, with prices 10–20% lower than regular counters. For example, the Hong Kong Galleria’s Chinese website supports cross-border purchases of beauty and tech products with anti-counterfeit verification.

AR Virtual Makeup Try-On & Home Preview

Some versions incorporate augmented reality, enabling users to virtually try on makeup or preview furniture in real-life settings via their phone camera. For instance, a Galleria project uses AR to let users visualize furniture sizes and styling in 3D.

IV. Dynamic Content & Social Interaction

Event Calendar & Digital Magazine

Real-time updates on in-mall exhibitions, workshops, pop-up stores, and more, plus a digital magazine featuring fashion trends, brand stories, and lifestyle content.

Social Sharing & UGC Incentives

Users can share shopping highlights (e.g., outfits, discount combos) on social media or engage in in-app community discussions. Some campaigns offer extra points for sharing.

V. Multilingual & Accessibility Support

Multilingual Interface

Supports Chinese, English, and other languages for international visitors, with bilingual key information (e.g., promotions, navigation prompts).

Accessibility Optimization

The interface complies with WCAG standards, supporting screen readers, high-contrast modes, and other assistive features to ensure independent use for visually impaired users.

VI. Data-Driven Personalization

Intelligent Recommendation Engine

Based on browsing history and purchase behavior, the app delivers tailored product suggestions, coupons, and event alerts. For example, beauty enthusiasts receive new product trial notifications, while tech users get accessory discount updates.

Electronic Invoices & Spending Reports

Automatically organizes shopping invoices in the "My Orders" section and generates monthly spending reports to help users manage expenses.

These features transform the Galleria app from a simple payment tool into a full-fledged lifestyle service platform, addressing users’ needs for convenience while enhancing engagement through data-driven personalization.

Pet Entry Guidelines

Pets are not allowed in food courts and certain brand restaurants. Guide dogs/assistance dogs are permitted to enter all facilities. For safety reasons, access for pets is restricted in multi-purpose facilities. Due to customer safety, access for aggressive dogs is limited. (Certain breeds classified as aggressive dogs under the Animal Protection Act)