Fahasa Thế giới trong tầm tay - Bookstore & Shopping App

Launched in October 2015, Fahasa.com caters to young readers and office workers, as well as bibliophiles across Vietnam and globally. With the motto "The world at hand," Fahasa.com is dedicated to providing an extensive range of books encompassing both domestic and international literature. The website features meticulously organized categories that simplify the search process for customers and assist them in discovering similar titles or products within the same category.

Capitalizing on its strong background in foreign language book publishing and a robust, long-term partnership with numerous esteemed publishers worldwide, Fahasa.com showcases many of the finest foreign literature works available in Vietnam today.

By installing the FAHASA app - "The world at your fingertips," you can conveniently shop from a vast selection of quality goods, all while enjoying a new, safe, and trustworthy shopping experience:

Enjoy easy shopping with countless appealing products:

- Fahasa boasts an extensive library with over 200,000 items arranged thoughtfully. You can quickly search for and purchase national literature, foreign literature, stationery, school supplies, and more, making online shopping accessible anytime, anywhere.

- Effortlessly manage your personal account and track the products you like. Each item includes a comments section where you can find detailed feedback and information about the product.

- Monitor your orders from the moment of purchase until delivery. Enjoy complimentary shipping for orders above a certain amount in major cities, with specific offers for other regions in Vietnam.

- Beneficial discounts are available regularly, with reductions reaching up to 50%. Exclusive deals are offered to users who have the FAHASA app installed, providing instant notifications for promotions.

- Free returns are accepted within 7 working days.

Experience quick and straightforward payment methods:

- Payment options include international cards (Visa/Master/JCB), domestic ATM cards (with complete confidentiality of customer details).

- Bank transfer is also accepted.

- Cash on delivery provides a simple and convenient alternative.

- Digital wallets such as ZaloPay, Momo, ShopeePay, and VNPAY are accepted too.

Download the FAHASA app NOW – "The World At Your Fingertips."

WARRANTY POLICY - REFUND

Applicable to all orders at Fahasa.com

1. Where can I get a product warranty?

- Genuine warranty: For electronic products, electronic toys, etc. with a warranty commitment stamp from the Manufacturer, customers can bring the product directly to the Manufacturer for warranty without going through Fahasa.com.

- Warranty through Fahasa.com: Customers contact hotline 1900636467 or visit www.fahasa.com/chinh-sach-bao-hanh-san-pham for advice on warranty implementation.

2. Can I get a free product warranty?

Your product is covered by a free genuine warranty when:

It is still within the warranty period (based on the warranty stamp/card or the time of electronic warranty activation).

The warranty stamp/card is intact.

The product has a technical defect.

Cases where warranty fees may arise:

The product is out of warranty.

The product is broken, deformed, burned, exploded, damp in the engine or damaged during use.

The product is damaged due to user error, not due to inherent defects of the goods.

3. How long does it take for me to receive the warranty product?

If your product is still within the warranty period on the warranty card of the Manufacturer, Fahasa encourages you to send it directly to the Manufacturer's center for warranty support in the fastest time.

In case you send the product to Fahasa.com, the expected warranty period is within 21-45 days depending on the availability of replacement parts from the manufacturer/product defect (excluding shipping time to and from). For products

4. What forms of warranty does Fahasa.com provide?

Products at Fahasa.com will be warranted in 1 of the following 4 forms:

Invoice: customers bring the direct invoice or value-added invoice with product information to get warranty.

Warranty card: comes with the product, has full information about the warranty location and warranty conditions.

Warranty stamp: a special stamp used only once, affixed directly to the product. Products still under warranty must satisfy the condition that the stamp is intact and the warranty period must be before the date written on the stamp.

Electronic: is an online product warranty mode that replaces the usual warranty method using paper or warranty card by: SMS activation, scanning QR-Code from the label, registering on the website or using the warranty application.

5. Does Fahasa.com warranty gifts with products?

Fahasa.com regrets that it does not currently support warranty for gifts that come with the main product.

Note: To ensure customer benefits and Fahasa.com has a basis to work with related departments, all warranty requests require customers to provide images/clips of the defective product. Fahasa.com reserves the right to refuse if it has not received enough image information from customers.

The policy will be applied and effective from August 1, 2022