Dhiraagu - Service management & payments

The Dhiraagu application serves as a user-friendly tool that enables you to handle a variety of tasks, including settling bills, purchasing add-ons, modifying plans, and managing mobile or fixed services. Its purpose is to enhance your experience in the digital age, constantly adapting to meet your requirements and preparing you to embrace the future.

FAQs

Can I change to Amilla Postpaid if I have a pending/due bill?

Yes, you can change to Amilla Postpaid

Can I change to Amilla Postpaid if my service is temporarily disconnected?

No, you must connect your line first

Can I change to Amilla Postpaid if I do not have My Account registered?

Yes, you can change to Amilla Postpaid via Dhiraagu App

Can I change to Amilla Postpaid if I am using a Dhiraagu Prepaid?

Yes, you can visit to one of our Customer Service Centres and apply for Amilla Postpaid.

Can I change to Amilla Postpaid if I have a flex number?

Yes, visit one of our Customer service center and apply for Amilla Postpaid.

Can I change my package to Amilla Postpaid after travel suspension/barring?

You cannot change the package within same month of resuming service from barring and travel suspension. You will be able to change package next month.

Do I have to pay any deposit if I am moving to Amilla Postpaid for the first time?

Yes

How often can change my plans within Amilla Postpaid?

Your postpaid package can be changed only once a calendar month.

Can I take back any unused Data, Voice or SMS on Amilla Postpaid and convert it to MVR?

No

Understanding your Dhiraagu bill

The bill format designed is with the primary focus of providing our customers with the most relevant information in a single-page summary and displayed in an easy to follow zone structure

Shows customer name, registered billing address and barcode. The registered billing address shows where you want the bill delivered.

Gives at a glance the key information, name of customer, total amount due and latest date for payment settlement.

Account number assigned for the services, invoice number, billing period and date of bill creation reflected in this zone. The account number is unique and will remain constant every month, whereas the invoice number will be unique to that bill and will be different each month.

A summary of your bill showing the Previous Period, including any outstanding from last bill and Current Period charges with total amount due including GST applied.

Displays the popular payment channels available for customers to settle their bills conveniently.

Scan this QR code to download Dhiraagu mobile app to keep track of usage, activate boosters or add-ons, top-up a prepaid and pay Dhiraagu bills. With the latest mobile devices, you can simply scan the QR code by pointing the camera.

Register for Dhiraagu MyAccount services via here to download the PDF bill or to get a more detailed bill including calls details.