DAKI - Comprehensive online supermarket

Daki is a complete and online supermarket, with the option of super-fast deliveries that arrive in minutes for those who need it NOW, or the option of scheduled deliveries for the more organized ones. Through an easy, simplified and surprise-free shopping experience, in addition to daily promotions, our app will help you save a lot, have more control over your routine, and much more free time.

There are more than 5000 products to help you solve your monthly shopping, restock your pantry, or save you when an essential product runs out. With Daki, you can handle your groceries from wherever you want. At the time you want. To receive it when you want.

If you are from São Paulo, Santos, or Belo Horizonte, order now and revolutionize how you do your grocery shopping. Because when you decide to order from Daki, you are actually choosing to have more time for yourself. For your life.

Daki.

Complete supermarket on your own time.

Daki: Deliveries with transparency and agility!

We understand that unforeseen events can happen and that delays in orders can be frustrating. Therefore, we would like to be transparent and informative about the possible reasons that can lead to a delay in your delivery:

1. High Order Volume: At times, we may receive a large number of orders at the same time, which may cause a slight delay in delivery.

2. External Factors: Heavy traffic or unfavorable weather conditions, such as heavy rains or storms, can affect the delivery time of our couriers.

3. Technical Unforeseen Events: Although rare, technical problems can happen in our system.

4. Tracking and Notifications:

- Track the status of your order in real time: Use our app to track the status of your order and receive notifications at every step of the delivery.

- Status Notifications:

    Received and Confirmed: Your order has been received and is in the process of being prepared.

    It's on its way: Your order has left our fulfillment center and is on its way to your address.

    Arrived at Address: The delivery person is close to your address.

    Has Been Delivered: Your order has been successfully delivered!

5. Cancellation of Orders:

- Cancellation at Any Time: You have the right to cancel your order at any time before receiving it at your address.

- How to cancel: To cancel an order, you can access this article here and cancel your order or contact our support in the app.

6. Customer Support:

- Team Ready to Assist: Our support team is always available to assist you with any questions or problems related to your order.

- Service Channels: Contact us through the Daki app.

We apologize for any inconvenience caused by delays in the delivery of your order. We are always working to improve our services and ensure your best shopping experience!

Daki: Smooth and hassle-free deliveries!

At Daki, we value your safety and convenience. Therefore, we do not ask for an identity document when delivering your orders.

To ensure smooth delivery:

   - Real-time tracking: Track the status of your order in the app and receive notifications at every step of the delivery.

   - Efficient communication: Know exactly when your order will arrive and be ready to receive it.

   - Easy identification: Enter your name or the person who placed the order in the app so that the delivery person can easily identify you.

Your peace of mind is our priority!

In case of doubts or unforeseen events, our support team is available to assist you.