CBP One - Border patrol assistance

The CBP One™ app acts as a unified gateway to a range of CBP services, guiding users swiftly and conveniently to their required features through a series of prompted questions.

Step-by-Step Instructions

Log In to CBP One™

Open the app and select "Log In or Sign Up." Follow the prompts to log in through Login.gov.

Submit Advance Information

Select "Traveler" and then "Land." Choose "Submit Advance Information" and follow the on-screen instructions. Fill out all required fields including personal information and travel details.

Register Additional Travelers

If traveling with others, select "Add Traveler" and repeat the process for each individual. Ensure all travelers are going to the same U.S. address and have similar travel histories.

Request an Appointment

After submitting all necessary information, select your registration and choose "Ask for an Appointment." Wait for appointment slots to be released daily at 11 a.m. CST / 10 a.m. MST.

Accept and Schedule Your Appointment

Once notified of available appointments, select your registration again, then choose "Accept Appointment." Follow instructions to confirm your appointment time and verify all traveler details.

Currently, CBP One™ offers two features, with additional features set to be introduced in the coming year.

- The Inspection Appointment request feature enables brokers/carriers/forwarders to seek an inspection for perishable cargo entering the U.S. via their mobile device. Users can also track real-time status updates on their appointment requests and communicate with a CBP Agriculture Specialist for any necessary additional information.

- The I-94 feature allows travelers to apply for and pay for their I-94 up to seven days before arriving in the U.S. at a Port of Entry (POE). CBP One™ also grants access to a digital copy of their I-94 and travel history spanning up to five years.

Upcoming features to be introduced within the next year will cater to Small Vessel Operators, Bus Operators, Aircraft Operators, Seaplane Pilots, commercial truck drivers, and Commercial Vessel Operators.

CBP One™ I-94 is accessible nationwide. However, the capability to schedule appointments for perishable cargo is solely operational at participating Ports of Entry (POE). For further details, kindly get in touch with your respective POE.