AUTODOC - Car parts shopping & support

Why opt for AUTODOC?

- A comprehensive selection of car components and tires

- Premium products from reputable brands

- In-depth product descriptions and specifications

- Compatibility verification with your vehicle model

- Customer feedback and ratings

- Professional and accommodating customer support

- Frequent promotions and discounts

- Competitive pricing

- Quick and secure checkout experience

- Simple and straightforward return and refund processes

- Video guides for vehicle repairs

- Accessible anytime, anywhere, 24/7

Select your vehicle from an extensive list of manufacturers: Alfa Romeo, Audi, Vauxhall, BMW, Dacia, Logan, Jeep, Dodge, Isuzu, Jaguar, KIA, Chrysler, Land Rover, Lexus, Mitsubishi, Mercedes-Benz, Mazda, Mercury Cougar, Nissan, Peugeot, Renault, SsangYong, SEAT, Suzuki, Subaru, Toyota, Fiat, Volkswagen, Ford, Honda, Hyundai, Skoda, Porsche Cayenne, Mini Cooper, Iveco, Volvo, and a range of popular passenger cars and trucks from European, Asian, and American makers.

Discover the ideal fit from our collection of high-quality automotive parts:

Alternators, batteries, engine oil, brake pads and discs, brake calipers, additional brake components, clutch kits, clutch flywheels, clutch systems, transmission parts, coil springs, catalytic converters, drive belts, drive shafts, drum brake components, engine parts, EGR valves, exhaust silencers, filters (fuel, air, oil, pollen), ignition system parts, ignition coils, lambda sensors, lights and signaling components, bulbs, pads & discs, radiator fans, steering components, shock absorbers, anti-roll bars, suspension arms, turbos, tie rod ends, tires, water pumps, wheel bearings, window regulators, wiper blades, starter motors, among others.

Obtain parts and tires from leading brands: Brembo, ATE, Bosch, Michelin, Bridgestone, Valeo, Continental, Atu, Champion, Era, Filtron, Stark Professional Line, Ridex, Honeywell, Osram, Philips, Nrf, Unger, Varta, Vdo, ZF, JURID, FERODO, ZIMMERMANN, TRW, and many more.

How to purchase spare parts through AUTODOC?

- Identify your vehicle (make, model, and engine)

- Search for the components your vehicle currently requires

- Utilize filters for enhanced search outcomes

- Review user testimonials or similar products to ensure a perfect match

- Seek professional technical assistance via chat if you have questions

- Add your selected spare part to your cart

- Choose the payment and delivery options that suit you best

- Monitor your order progress

- Enjoy your new automotive part

- Refer to our video tutorials for easy repairs.

Enhance your driving experience with the AUTODOC app!

How do I fill in a request on the Returns portal?

Once you have navigated to the page for creating a new return request, follow the steps below:

Select the reason for returning the goods. For example, The item is not compatible with my vehicle.

Select a subreason for returning the goods. Please note: each reason for returning a product has corresponding subreasons. For example, the reason The item is not compatible with my vehicle has the following subreasons:

Select the item to be returned from the list of items in the order.

Specify the quantity of goods to be returned.

Upload files required for assessing the return (optional).

Specify whether the item needs to be replaced. If a replacement is needed, the VIN and/or OEM number of the part must be provided.

Please note:  the VIN field is always required, even if you have already entered the OEM number. 

Important

The VIN cannot contain the letters O, I, or Q. If your vehicle documents contain characters that look like these letters, they are always numbers. If you enter the letters O, I, or Q, the system will not allow you to submit the return request.

 Add comments on the return request (optional).

Click on the Submit return request button.

Once the return request has been successfully submitted, a notification will appear on the screen as shown in the screenshot below.

How do I view all my return requests in the Returns portal?

In the Returns portal, in addition to the page for creating a new return request, there is a page for viewing all the requests you have created - My returns.

To get to this page, follow the steps below:

For registered users on the website or in the app:

For unregistered users on the website:

On the Details page of a return request, you can see more detailed information about return requests you have made, and do the following:

➔ View the order number, overall status, and date the return request was created.

➔ View all items included to the request, their prices and their return statuses. Find detailed information about the status of each returned item by clicking on the expander arrow 🔽.

➔ Check the status of the return request for each item by clicking on the information icon.

➔ Print out the return label if return shipping is covered by AUTODOC.

➔ Read answers to frequently asked questions via the links at the bottom of the page.

How do I check the status of a return request on the Returns portal?

You can track the current status of your return request at any time on My returns page of the Returns portal. The status of each return request is displayed next to it, as shown in the screenshot below.

Please note: to see the details of the return request, you need to hover your cursor over the 🛈 icon.

On the My returns page you can also do the following:

View your complete return history in one place, including order ID numbers, return reasons, creation dates, order totals and return totals, and item quantities.

Filter requests in the returns list. You can filter by return number, reason, subreason and status by selecting the corresponding parameters and clicking Apply filters.

Please note: if you have included multiple items in one return request, you will need to track the return status for each item separately. To do this, click on the Expand 🔽 button next to each item in the order.

View the decision on the request. The decision on the return request will be displayed on the return request page instead of the request status.

Statuses of return requests and items for return

Statuses of return requests and items for return show the current stage of processing of the request and the items included in it.