13cabs - Ride with no surge

Welcome to 13cabs – Australia's premier taxi app, providing the largest fleet of vehicles and Professional Drivers for a seamless, secure, and efficient travel experience. We are excited to announce that we now accept PayPal as a payment option! At 13cabs, we cater to all your transportation needs across Australia, at any time and any place. Whether you require a dependable airport transfer, a luxurious ride, or an easy way to organize your travel plans, 13cabs is your ultimate taxi service.

Seamless Booking and Payment Options:

Booking your ride with us is effortless 24/7. You can easily track your trip's progress, manage your fare, and conveniently pay using various options such as PayPal, credit card, Google Pay, or Cabcharge.

Clear and Predictable Pricing:

Transparency in pricing is crucial to us. With 13cabs, enjoy a transparent pricing model without any surge pricing. In select areas, our Fixed Price feature guarantees predictable expenses for your journeys.

Uncompromised Safety:

Your safety is our top priority. Each taxi comes equipped with security cameras, and we uphold strict confidentiality of your personal information. Our Australian call center is also available 24/7 to provide any needed assistance.

Diverse and Accessible Fleet:

We offer a wide selection of vehicles including sedans, SUVs, MAXI-TAXIs, wheelchair-accessible vehicles, luxury Silver Service sedans, and specialized Airport Transfer services. Whatever your travel needs, 13cabs has you covered.

Personalized and Comfortable Trips:

Experience tailored travel with MyDriver. Save and request your preferred drivers for future trips, ensuring a consistent and comfortable journey every time.

Efficient Multi-Stop Journeys:

Organize complex travel schedules with up to 4 pick-ups and drop-offs, all while enjoying our Fixed Price feature.

Real-Time Tracking for Peace of Mind:

Monitor your taxi's location in real-time, easily communicate with your driver, and share your ride details for added security during your travels.

Fast Parcel Deliveries:

You can rely on us for prompt and dependable deliveries, with pick-up times under 10 minutes, perfect for urgent parcels and more.

Specialized Services for Every Requirement:

From Pet Taxis and Baby Seat Taxis to event transport like weddings, or speedy Parcel Delivery, we accommodate all scenarios.

How it works

Booking

Book your trip online and lock in a Fixed Price

Or, book via our 24/7 Australian-based contact centre

Track your ride in real time

Leave specific instructions for your Driver

Travelling

Choose from a variety of vehicle types

Specially trained Drivers

Speedy end of trip experience with no need to pay the Driver directly

Speak to your Driver without sharing contact details via Passenger connect

Billing

Monthly billing to your account

Reporting to monitor and manage your transport expenses

Fraud-prevention technology

Dedicated Account Manager and Client Support team

There are several ways to book a 13cabs ride:

1. The quickest and easiest way is via the 13cabs app. With just a few taps, you can book your ride, select your type of car, lock in a Fixed Price and even choose your favourite Drivers.

2. You can also book right here on the website. Just hit the ‘Book Now’ button on the home page.

3. You can call our phone line 24/7 on 13 2227.

About Guide Dogs and Assistance Animals

Guide dogs and assistance animals play a vital role in supporting individuals with disabilities by helping to alleviate the effects of their disabilities in everyday life. These highly trained animals provide essential support, enabling their handlers to safely engage in personal and public activities, including accessing transportation with greater ease.

At 13cabs, we are committed to offering every passenger safe, reliable, and accessible transportation.

Our Professional Drivers are continuously educated on best practices for accommodating passengers with disabilities, including the appropriate handling of guide dogs and assistance animals, to ensure a respectful and comfortable experience for all.

Lodge a Lost Property case:

There are several options.

    Speak with a friendly operator by calling our National Lost Property line on 1300 008 604

    Call our Contact Centre on 13 22 27 - when prompted, select option 3 for 'other', from here follow the prompts for Lost Property; this will take you directly to speak with one of our helpful operators.

    For less urgent items, you can lodge a case in writing by completing this form 13cabs contact us

FAQ:

1. Where is my cab?

The best way to find the location of your cab for your current trip is in the confirmation text message that was sent to your phone after you made a booking. The text message contains a tracking link which will display the location of the cab, as long as the trip is live.

If you’re having trouble locating a cab, please call our main line at 132227.

It is important to note that 13cabs is a Network Service Provider. We provide bookings to Operators and Owners of taxis affiliated with 13cabs through our bookings and telephone work. To fulfill a booking, we aim to find the closest available cab to the location before the due time.

Please note that we cannot pre-allocate cabs, as the nature of their business often means the drivers do not know where they will be at certain times of the day. We cannot guarantee the exact time of arrival, however, our Contact Centre Staff do their very best to find a cab as close to the requested time as possible.

2. How is the Fixed Price calculated?

When passengers set their pick up and drop off destination in the 13cabs app, our pricing tools plots the fastest route calculated by Google Maps from point A to B.

The price is then calculated using a number of factors, including predicted trip time and distance, traffic conditions, state government fees, levies, and tolls.

We don’t surge and we don’t change our pricing based on demand.

3. How does the Fixed Price work?

Just the way it sounds. The price you see when you book with the 13cabs app is the price you’ll pay when you go from A to B The only exceptions are if you change your destination mid-trip, or ask your Driver to take a different route to the one calculated by the app.

4. What are the cleaning fees?

Cleaning fees are additional charges that a driver can request from a passenger. A driver can request a cleaning fee for instances where a passenger has made the vehicle unclean and inappropriate for another passenger to use.

The current maximum pricing for each state is as follows:

    $120 in VIC/NSW

    $154.80 in QLD

    $88 in SA

    $50 in NT

    $53 per hour in WA

A driver is not permitted to request more than the above figures. The passenger pays this additional fee to the driver directly.

Why Choose 13cabs over other ride-sharing apps?

In the competitive world of ride-sharing, 13cabs stands out for its dedication to safety, reliability, and professionalism. Say goodbye to the uncertainty of surge pricing with our transparent fares. Our Professional Drivers undergo thorough vetting for a secure and pleasant journey. Customize your rides with the MyDriver feature and opt for 13cabs for a reliable transportation service that prioritizes your needs and safety. Download the 13cabs app today and discover the future of taxi services where each journey offers exceptional, customized service. For more detailed information, please visit the 13cabs services page.