AGL - AGL account management & billing

Introduction:

Managing your AGL account is now easier than ever, thanks to the AGL app. This all-in-one platform lets you effortlessly monitor real-time energy usage, track historical consumption patterns, and settle bills with just a few taps—no more juggling multiple tools. Need help? Our dedicated support team is readily accessible through the app, ensuring quick resolutions to queries.     

Recent updates bring even more convenience: new functionalities enhance user experience, while expanded support for AGL internet and mobile users means you can manage all your services—energy, internet, and mobile—from one intuitive interface. Whether checking data usage, adjusting plans, or reviewing past payments, the app streamlines every task, making account management seamless and stress-free. 

ENERGY INSIGHTS 

* Administer your home energy efficiently with real-time data for all your services 

* Review current and prior billing cycles 

* Input your own meter readings for updated bill forecasts. 

HASSLE-FREE BILLING 

* Effortlessly check your account balance and make payments while you're on the move 

* Access and download all your energy invoices 

* Always stay informed about when your next payment is due. 

BATTERY DASHBOARD 

* Monitor your solar battery performance and AGL Virtual Power Plant activities 

* Keep an eye on your battery charge levels with daily and weekly views 

* Explore detailed insights into your battery consumption, solar power, and grid activity through a user-friendly interactive chart (Note: This does not apply to VPP trial customers in Adelaide who had installed their battery before 27 September 2019). 

AGL INTERNET & MOBILE

* Access information regarding your mobile and nbn™ connection and plan details

* Check your account status, make payments, and download invoices

* Track your mobile data usage

* Get immediate help and assistance as needed.

ACCOUNT MANAGEMENT & SUPPORT

* Seamlessly switch between different properties

* Modify and save your preferred payment options

* Connect with an AGL representative and chat in real time.

News and Updates

The website keeps users informed with the latest news and updates relevant to general practice. For example, it covers important topics such as:

Warnings from practicing doctors that the health reform is going off track.

Opportunities for medical students in Esbjerg to get close to the life of a practicing doctor.

Discussions on the health reform, emphasizing the need for collaboration and the smart use of technology like artificial intelligence to support the transition to primary healthcare.

Calls to strengthen general practice rather than undermine it.

Health Reform Initiative

It provides information about the implementation of the health reform. Heading towards 2027, the 'Aftale om sundhedsreform 2024' (2024 Health Reform Agreement) is being rolled out. Visitors can follow announcements from PLO regarding elements related to general practice here.

Participation in Folkemødet

PLO was again involved in Folkemødet this year. From June 12th to 14th, the president, vice-president, and two board members participated in a series of debates on health policy and primary healthcare.

Political Analysis and Facts

Users can download the latest reports from PLO Analyse, read political discussions, and delve into various facts about general practice.

Continuing Education

The website offers a large and varied range of continuing education opportunities, including courses, programs, and podcasts for individual practitioners or entire clinics.

Courses for doctors in 2026 are now open for registration.

PLO Efteruddannelse has developed e-learning courses on osteoporosis and metabolic diseases for practice staff.

App Versions and New Features

Multiple version updates have introduced new functionalities, such as: 

Versions 8.11 and 8.10: Support for signing up for the "Peak Energy Rewards Program" and self-management of carbon neutrality services. 

Includes features like Netflix activation, plan viewing and management, billing section upgrades (e.g., setting up direct debit), and mobile self-service (modifying mobile plan settings). 

Version 8.5: Added solar energy usage insights (comparing monthly/weekly energy consumption and grid-fed electricity), AGL Rewards program, and optimized the usage insights interface. 

Version 8.3: Enhanced direct debit management functions and supported automated self-service disconnection processes (via virtual assistant). 

Version 7.9: Added a "For You" tab (integrating mobile, internet, electricity, and gas services to save costs) and Android billing widgets (viewing bills directly on the phone's home screen). 

Version 7.6: Launched a Telco Service Hub (viewing NBN and mobile plan details and usage summaries) and supported beta program registration (experiencing new features in advance). 

User-Feedback Issues 

Incorrect account balance display: Closed accounts still show historical overdue balances, and the issue persists after reinstalling the app. 

Failed electricity meter reading submissions: Users reported frequent rejection of electricity meter readings, while gas readings work normally. It is speculated that this may be related to parameter changes or the need for static readings for old meters. Additionally, overseas customer service has not provided effective assistance, and the problem emerged after rate hikes.